Account Coordinator

Job Description

Job Description

The Account Coordinator facilitates the efficient operation of the assigned department by performing a variety of customer service, clerical, and administrative tasks.

Essential Duties and Responsibilities :

• Monitor team mailbox(es), assign to appropriate Team member(s) and maintain the box in an organized fashion.
• Run reports to recognize and produce actionable detail and then communicate that to the appropriate parties in a timely manner.
• Approach customer interactions and communications proactively when needed and with timely and professional responses.
• Assist customers with expedited requests (orders, communications, and reporting).
• Work collaboratively with internal teams (for example : sales, operations, and IT) to ensure seamless and efficient customer experiences with task owners so information flows timely, consistently, and accurately.
• Communicate with customers in a tactful and professional manner with care and discretion.
• Additional duties assigned by the supervisor or management team.

Required Skills

Education and Experience :

Physical Demands :

Work Environment :

Travel Requirements :

Equipment and Software Used :

Benefits Offered :

Hayes Company / Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.