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Customer Support Engineer
Customer Support EngineerVirtualVocations • Rochester, New York, United States
Customer Support Engineer

Customer Support Engineer

VirtualVocations • Rochester, New York, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Customer Support Engineer.

Key Responsibilities

Triage and resolve incoming support calls and trouble tickets

Debug and research root causes using log files and system data

Document issues and collaborate with developers for future fixes

Required Qualifications

2-3+ years in software troubleshooting / debugging

Bachelor's degree in Engineering, Computer Science, or a related STEM field

Experience with ticketing systems (e.g., Jira, Zendesk)

Knowledge of VMware, SQL databases, and moderate query writing

Familiarity with Postman and relational database systems

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Customer Support Engineer • Rochester, New York, United States

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