Customer Support EngineerVirtualVocations • Rochester, New York, United States
Customer Support Engineer
VirtualVocations • Rochester, New York, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Engineer who will bridge communication between customers and technical teams.
Key Responsibilities
Serve as a primary technical contact for customers, investigating and troubleshooting issues
Conduct technical diagnostics, interpreting logs and configurations to identify issues
Test new features and validate system behavior before deployment to customers
Required Qualifications
2-5+ years in technical support, product support, QA, or a hybrid support / engineering role
Experience reading JSON, logs, or debugging API-driven systems
Background in SaaS, automation, AI or machine learning-powered systems, or healthcare
Familiarity with QA tools, test cases, and validation workflows
Curious mindset with a willingness to learn new systems quickly
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