Program Manager, Immigration

Job Opportunity At BI Incorporated

BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO) since inception in 2004. ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum requirements include :

• Bachelors Degree in Sociology, Psychology, Social Work, Criminal Justice or related field required. Masters Degree preferred.
• United States citizenship required.
• At least two (2) years of case management experience in an Alternatives to Detention immigration program is required.
• Two (2) years supervisory experience in a similar position is preferred.
• At least two (2) years of experience working with multi-cultural clients.
• Effective verbal and written communication skills with employees, community contacts, government officials and clients. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
• Demonstrated sound judgment and even temperament.
• Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to defuse hostile or unstable situations.
• Ability to deal tactfully with the public.
• Attention to detail.
• Problem solving ability.
• Ability to plan, organize and direct the work of others.
• Ability to deal with multicultural contacts with sensitivity.
• Basic knowledge of immigration laws, regulations and procedures.
• Valid drivers license required.
• Bi-lingual preferred.
• Basic computer skills.
• Ability to interpret electronic monitoring messages and daily summary reports.
• Ability to pass a federal background check and obtain a suitability determination.
• Ability to work with computers and the necessary software typically used by the department.
• Must have lived in the U.S. three (3) of the last (5) years (military and study abroad included).

Responsibilities

Summary :

Responsible for operational and financial oversight of an Intensive Supervision Appearance Program (ISAP) office in compliance with contractual obligations. Maintains frequent and timely communication with Department of Homeland Security (DHS) / US Immigration and Customs Enforcement (ICE) representatives and with community-based organizations.

Primary Duties and Responsibilities :