Team Lead

Job Description

Job Description

Job Purpose :

To assist the Store Manager and Assistant Manager with the day-to-day store operations and store performance in meeting or exceeding budget while operating in compliance with company standards, policies, and procedures. Responsible for opening / closing the store, daily bank deposits, keeping register stocked with the adequate change, addressing customer / donor needs / complaints.

Education : High School Diploma or GED preferred

Experience : Experience working in the Customer Service Industry and one year of supervisor experience or 6 months as a Goodwill Team Lead Trainee.

Clearances : Must be able to obtain acceptable results for required background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check and Department of Human Services- FBI Fingerprints.

Supervision Received : The Team Lead functions under the direct supervision of the Store Manager.

Supervision Exercised : The Team Lead Supervisor will supervise store employees.