Contact Center Representative

Job Description

Contact Center Representative
5 days onsite in Downtown Dallas, (first month or two will be 5 days onsite in Addison, TX)
Parking is company paid.

Pay rate is $17/hr
12-month contract, that can extend or convert. This is long-term contract (great job stability)
Great environment/growing team with lots of opps for growth!
Really need dedicated candidates who will be reliable and show up to work daily with no issues. Please DO NOT APPLY if this is an issue!

*MUST HAVE reliable transportation

Please NOTE: The main reason our consultants love it at this company (even with the onsite requirement) is they are given opportunities to learn new skills and really grow in their career. It's not for everybody - but for those wanting work stability and career growth - it's perfect.

Primary Responsibilities:

• Respond to customer inquiries and concerns with accurate and satisfactory solutions.
• Manage situations with unhappy customers by providing patient assistance and support.
• Reach out to clients and customers to update them about the company's latest products, services, and policies.
• Assist customer in troubleshooting, navigating the company's website, or using the products or services.
• Review and update customer or client accounts with personal profile information, and other account-related details.
• Work together with other call center staff and other departments to enhance customer service experience.
• Assist in training new employees and educating them about the company's customer management policies.

Primary Skills & Requirements:

• Excellent communication skills, both written and verbal.
• 1-2 years' experience in a Call or Contact Center.
• Experience in a fast-paced environment handling calls, chats, and emails, and data entry. Phone skills, including experience with complex or multi-line phone systems.
• Superior active listening abilities.
• Exceptional interpersonal skills and the ability to build rapport.
• A patient and empathetic approach.
• Strong organizational and time management skills.
• Ability to adapt and be flexible in fast-paced environment
• Comfortable in fast-paced work environments.
• Troubleshooting abilities, either basic or advanced, depending on the role and industry.
• Proficiency in using computers and data entry task.
• Comprehensive knowledge of the company's products and/or services.
• Expertise in the customer service area they specialize in, such as accounts, sales, technical support, or another area.
• Important: Bilingual, English and Spanish preferred but not required

Meet Your Recruiter

Kimie Kirkland

• 972-419-1623
• kkirkland@bravotech.com