Account Manager RapidScale (Hybrid Cloud Sales) (Central)

Client Experience Manager II - CCI

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

The Account Manager oversees the retention, growth, and satisfaction of an assigned customer base within RapidScale's cloud managed services. Reporting to the Senior Manager of Sales, this role acts as the primary customer contact, driving value, renewals, and expansion opportunities. Success in this position requires a consultative approach, collaboration with internal teams, and a proven ability to manage mid-market to enterprise cloud customers while driving revenue growth.

Key Responsibilities Include :

• Build and maintain strong relationships with C-level executives, IT leaders, and key stakeholders.
• Serve as the primary contact, ensuring a seamless customer experience.
• Manage contract renewals, retention efforts, and expansion to minimize churn.
• Partner with Customer Success, Sales Engineering, and Support to resolve issues and drive value.
• Identify and execute upsell and cross-sell strategies aligned with cloud solutions (IaaS, DaaS, security, networking, DRaaS, etc.).
• Develop and execute strategic account plans to drive revenue growth.
• Meet or exceed assigned quota through proactive sales efforts.
• Use customer insights and industry trends to tailor solutions and maximize business value.
• Work with Sales Engineers, Cloud Architects, and Product Teams to guide customers on cloud adoption and optimization.
• Lead Quarterly Business Reviews (QBRs) to assess service utilization and future needs.
• Act as a trusted advisor, helping customers optimize costs and scale solutions.
• Manage escalations proactively, ensuring swift resolution.
• Maintain accurate CRM records, forecasting, and pipeline management.
• Provide leadership with customer insights, highlighting risks and opportunities.
• Stay current on cloud MSP trends through industry events, customer meetings, and training.

Minimum Qualifications :

Preferred Qualifications :

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.