Sales Development Representative

Sales Development Representative

Impact is a leading national managed services provider, specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support with a driving focus to bring enterprise-level resources to the SMB and mid market. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.

Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 900+ experts across 23 US locations. Recognized for rapid growth and innovation, Impact has seen a 24% annual growth rate, and championed a vibrant, employee-focused culture.

Position Overview

We are seeking a motivated and results-driven Sales Development Representative to join our sales team. The ideal candidate will be passionate about uncovering new business opportunities, building relationships with potential clients, and generating qualified leads for our Account Executives. This role is focused on identifying prospects, initiating meaningful conversations, and positioning Impact's solutionsincluding cybersecurity, IT, marketing and digital transformationto address client challenges. A successful candidate will have strong communication skills, a consultative approach, and a desire to thrive in a fast-paced, innovative environment.

Responsibilities

Drive lead conversion : Navigate qualified leads through the sales pipeline, seamlessly connecting them with your dedicated Account Executive and orchestrating introductory meetings.

Engage decision makers : Strategically target and secure meetings with VP- and C-level executives. For meetings secured with Director-level or below, lead discovery calls with the objective of advancing the conversation to executive-level stakeholders.

Proactive prospecting : Cultivate relationships with new prospects through strategic phone calls, targeted emails, and the utilization of cutting-edge sales sequencing tools. The goal? Introduce Impact's solutions and pinpoint key decision-makers within the target market.

Meeting generation : Achieve monthly targets by setting up 20+ completed and qualified sales meetings each month.

Outbound cold calling : Proactively make 150+ dials a day with use of AI dialing platform.

Needs analysis & business acumen : Ability to understand and articulate executive-level business goals and challenges.

Relationship management : Develop and maintain strong relationships by executing timely, relevant, and consistent follow-up communications that move opportunities forward.

CRM management : Maintain clean, accurate, and up-to-date records in the CRM system by logging all activity and scheduling timely follow-ups.

Things We Are Looking For

The ideal candidate is a proactive self-starter with exceptional verbal and written communication skills. They bring high energy, a positive attitude, and thrive in competitive environments. Adaptable and resourceful, they excel in dynamic settings and effectively utilize available resources. Dependable and reliable, they demonstrate a strong commitment to their work. Additionally, they are tech-savvy, embracing technological innovation and quickly adapting to new tools and systems. Experience crafting messaging for C-suite and VP-level decision makers. Ability to leverage intent data from sales intelligence platforms for targeted outreach. Have a general understanding of business challenges across different industries. Skilled in identifying prospects through different stages of a buying journey and shaping talk tracks around current state, including the competency in leveraging intent signals for personalized omnichannel multi-threaded outreach. Experience with parallel dialers like Orum or intent platforms like 6Sense, or sales orchestration platforms like SalesLoft. And then lastly, looking for strategic thinkers over relationship builders, and the ability to speak to business outcomes over technical features.

Qualifications

3+ years of experience in sales, lead generation, or a related role, preferably in the technology sector. Prior experience with outbound cold calling over the phone. Preferred background in roles such as Sales Development Representative (SDR), Business Development Representative (BDR), Inside Sales Representative, Outbound Sales Specialist or similar. Strong understanding of IT, cybersecurity, digital transformation, and related technology solutions, or a willingness to learn quickly. Exceptional verbal and written communication skills, with the ability to engage prospects and articulate value propositions effectively. Proficiency with sales tools and technologies, such as CRM software (e.g., Salesforce, Microsoft Dynamics) and sales enablement platforms (e.g., SalesLoft, 6sense, Outreach). Self-motivated with a results-driven mindset, capable of working in a fast-paced environment and meeting or exceeding lead generation targets.

Why Join Us?

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world one person, one company, one community at a time. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together :

• Innovation : We embrace change because innovation lives outside the comfort zone.
• Passion : We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty : We are fiercely transparent and consistently honest.
• Fun : We fuel work with fun, knowing life's too short for boring.
• Low Ego : We champion ideas over titles, because brilliance knows no rank.
• One Team : We win as a team, we lose as a team, we are one team.

Benefits We Offer :

Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let's build something incredible together!