Job Description
Job Description
Position Summary
The Billing Specialist will be responsible for generating accurate customer invoices, resolving billing discrepancies, processing payments, and supporting month-end close. This position requires a highly detailed and reliable person who is team oriented and has the ability to maintain a high level of confidentiality along with a thorough understanding of billing software and processes.
Essential Job Duties and Responsibilities
- Generate and distribute customer invoices accurately and on time based on service data and contract terms.
- Review billing data for accuracy and completeness, investigating and resolving discrepancies as needed.
- Apply payments and credits to customer accounts and reconcile daily transactions.
- Respond to customer inquiries related to invoices, statements, and 3rd party billing adjustments.
- Monitor aging reports and assist in collection efforts for past-due accounts.
- Collaborate with customer service, sales, and operations teams to resolve billing issues and ensure smooth workflow.
- Maintain up-to-date billing records and documentation in accordance with company policies and audit requirements.
- Support monthly close by preparing billing reports, reconciling revenue, and posting entries as needed.
Qualifications
High school diploma or equivalent required; Associate's degree in Accounting, Business, or related field preferred.2+ years of experience in billing, accounts receivable, or general accounting.Proficient in Microsoft Excel and accounting / billing systems (e.g., QuickBooks, NetSuite, SAP, or industry-specific platforms).Strong attention to detail and accuracy.Excellent organizational and communication skills.Ability to work independently, prioritize tasks, and meet deadlines.Familiarity with customer contract billing, recurring services, or usage-based invoicing.Work Environment and Physical Demands
Work is primarily performed in an office with standard business hours.Prolonged periods of sitting and working at a computer.Must be able to lift up to 15 pounds occasionally.May require overtime during billing cycles or month-end close periods.