Community Manager

Job Title: Community Manager
Job Type: Contract
Contract Length: 6+ months
Target Start Date: ASAP
Work Location/Structure: Hybrid 3x per week in Foster City, California

About the Opportunity:

Our client, a leader in autonomous vehicle technology, is looking for a skilled Community Manager to join their team for a 6+ months engagement. This role is critical in fostering positive relationships with our riders, building our online community, addressing inquiries in real time, and ensuring a seamless incident response strategy. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.

Key Responsibilities & Deliverables:

This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:

• Monitor the social and digital media platforms, community inquiries, and press/media inquiries for community questions, feedback, and concerns.
• Respond promptly and professionally to inquiries, ensuring consistency in messaging and tone.
• Engage with users to foster brand trust, advocacy, and community growth.
• Escalate complex or high-risk incidents to the appropriate internal teams for resolution.
• Collaborate with the Support team to ensure cohesion and consistency with our customers' and community inquiries.
• Support the development and execution of the incident communication processes in collaboration with other teams.
• Monitor emerging reputational risks and execute existing communication strategies to mitigate potential crises.
• Serve as the first point of contact for real-time incident tracking and escalation, ensuring swift response and alignment with the incident communication processes.
• Provide sentiment analysis and reporting on key trends, risks, and opportunities.
• Work closely with the Communications team to align messaging and maintain an up-to-date response strategy.
• Deliver regular reports on community engagement, emerging concerns, and actionable insights.
• Ensure all inquiries are logged, tracked, and analyzed to improve future engagement and incident response.

Required Skills & Experience:

We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:

• 6-8 years of experience in Community Management in a high-growth startup, mobility, tech, or consumer brand environment.
• Strong understanding of social media engagement, crisis communications, and incident management.
• Exceptional written and verbal communication skills with a customer-first approach.
• Ability to work flexible hours, including evenings and weekends, to ensure 24/7 coverage.
• Comfortable with high-speed decision-making and escalating critical issues when necessary.
• Background in Marketing, PR, or Customer Service is a plus.
• Demonstrated ability to work autonomously and manage your own time effectively to meet project goals.
• Strong communication skills to provide clear and concise status updates to the project team.