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Clinical Services Supervisor
Clinical Services SupervisorPlanned Parenthood of Southwestern Oregon • Eugene, OR, United States
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Clinical Services Supervisor

Clinical Services Supervisor

Planned Parenthood of Southwestern Oregon • Eugene, OR, United States
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  • [job_card.full_time]
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About Planned Parenthood of Southwestern Oregon

Planned Parenthood of Southwestern Oregon (PPSO) has been dedicated to providing expert reproductive health care and sexuality education in Southwestern Oregon for over 55 years. PPSO provides more than 30,000 patient visits each year at four health centers and via telehealth. PPSO is also regarded as the region's most respected provider of medically accurate sexuality education for young people and adults, as well as training programs for professionals who work with youth and families. Education and training programs make over 10,000 contacts each year, transforming the lives of young people in southwestern Oregon.

PPSO's essential health services include breast and cervical cancer screenings, well-woman annual exams, birth control, abortion care, LGBTQ+ health, STI prevention, testing and treatment, pregnancy testing, PrEP (Pre-exposure prophylaxis), HPV vaccinations, vasectomies, and more.

Join our dedicated and mission driven team as we work to serve more than 40,000 individuals a year with comprehensive reproductive healthcare, education, and advocacy. For more information, visit www.ppsworegon.org.

Position Summary

The Clinical Services Supervisor is responsible for fostering a high-performing, equitable, mission-driven workforce through effective leadership for licensed staff, collaboration and support for the clinical leadership team, and quality health care for patients.

RESPONSIBILITIES : Direct Patient Care

  • Works approximately 40% of the time (typically 1 - 2 days per week) providing direct patient care in the health center, and dependent on organizational priorities.
  • Responsible for assessing, planning, and administering health care which is individualized to the patient and consistent with the Medical Standards and Guidelines of PPFA and PPSO.
  • Ensure health center doors stay open by providing coverage for licensed staff on an as needed basis.
  • Participates in health center efforts to achieve established goals for productivity.
  • Adheres to affiliate policies on professionalism, wait time in health center and on the phone, and the system for addressing patient complaints.
  • Establishes and maintains positive working relationships with other providers who constitute our referral network.

Clinical Supervision & Team Leadership

  • Leads by example-modeling trauma-informed care, accountability, and collaborative practice in alignment with PPSO's values and mission.
  • Participates in the hiring, onboarding, and ongoing training of clinical team members in collaboration with the clinical leadership team.
  • Conducts medical skills proficiency appraisals for clinicians. Follows up with retraining and / or disciplinary action from these, and routine audits, as indicated.
  • Supports Health Center Managers' evaluations of licensed staff to achieve adherence to MS&Gs, sustained productivity, and customer service standards, and financial solvency of PPSO.
  • Assists in training licensed and non-licensed staff members on new / updated guidelines or health center processes.
  • Provides day-to-day clinical consultation support to health center clinicians, health center managers, RNs.
  • Conducts regular 1 : 1s and performance reviews with centralized follow up team; supports professional development through coaching, observation, and feedback; and assures adequate scheduling for centralized follow up team for shifts.
  • Serves as a clinical resource and escalation point for complex patient care decisions, supporting real-time problem solving and reinforcing a culture of clinical excellence.
  • Partners with the Health Center Manager and / or Patient Services Director to maintain appropriate staffing, ensure efficient clinical workflows, and foster a cohesive team environment.
  • Supports the maintenance of RN Standing Orders and Standard Operating Procedures, with consultation and oversight from the Medical Director.
  • Generates timely and accurate documentation as required by established protocol.

    • Operational Collaboration & Quality Improvement

  • Coordinates with Quality and Risk Management team to review and follow up on clinical incident reports; develops, implements, and evaluates action plans related to clinical incidents.
  • Coordinates with Patient Services Operations Leadership to assist in efforts to achieve health center and affiliate goals for clinical productivity and revenue cycle.
  • Collaborates with clinical leadership to supervise, coach, and support all licensed staff, ensuring consistent clinical quality, adherence to scope of practice and alignment with PPSO organizational standards of care.
  • Partners with the Patient Services training team to ensure licensed staff receive appropriate onboarding, ongoing training and competency support including identifying training needs and reinforcing best practices in clinical care for all patient services staff.
  • Assists in assuring CLIA, OSHA, state and local regulations are implemented and in compliance.
  • Assists in reviewing and updating PPSO policies and procedures to maintain alignment with PPFA Medical Standards & Guidelines (MS&G) and PPSO's operational priorities.
  • Early adapter of expanded services, with a twofold purpose of supporting increased access to more specialized services, as well as privileging APCs in these services, as indicated.
  • Facilitates cross-program sharing of information, feedback, and updated protocols to ensure streamlined patient care and experience between the centralized follow up team and in-clinic team.
  • Delivers services in a manner that provides objectivity and supports the entirety of services provided by Planned Parenthood of Southwestern Oregon.

    • Equity and Culture

  • Participate and engage in DEIB initiatives.

    • QUALIFICATIONS AND EXPERIENCE :

    The responsibilities listed below are representative, but not all inclusive of the knowledge, skill, and / or ability necessary to satisfactorily and successfully perform the essential duties of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

    Minimum Required Qualifications

  • Current Oregon licensure as a nurse practitioner, certified nurse midwife or physician's assistant, or ability to obtain upon hire.
  • At least two (2) years' leadership experience in a clinical setting.
  • Current American Heart Association Basic Life Support (BLS) certification.
  • Required to obtain ACLS certification within 6 weeks of hire.

    • Preferred Qualifications

  • Previous experience providing reproductive and sexual health care including abortion services, ultrasound, LARC, STI, and other family planning services.
  • Familiar with health center funding sources, billing systems and medical coding.
  • Demonstrated proficiency with Personal Computers (PCs), Microsoft Suite, Internet applications, and electronic health records.
  • Ability to maintain accurate documentation in medical records and consistent compliance on chart audits.

    • Professional Competencies

  • Effective verbal and written communication skills.
  • Strong interpersonal skills and ability to collaborate effectively.
  • Ability to foster and contribute to a healthy team environment.
  • Ability to multitask and stay organized in a demanding work environment.
  • Strong analytical and decision-making skills with ability to take initiative.
  • Effective stress management skills and adapts well to change.

    • Travel & Availability Requirements

  • Travel may be required on short notice to provide clinical coverage when clinicians are out sick or unavailable.
  • Routine travel is expected and flexibility in scheduling is essential.
  • Must reside within a reasonable commuting distance from primary health center, or be willing to relocate.
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