Call Center Representative

Overview : We are seeking a Call Center Representative for a medical service provider. The call center representative will assist customers and providers with general inquiries and specific account troubleshooting. The call center representative must possess excellent verbal communication skills and the ability to accurately document customer interactions.

Temp to Perm Role : Based on strong performance in this role, you may be offered the opportunity to transition to a permanent position after the first six months.

Schedule : Full-Time or Part-Time, Hours of Operation Monday-Friday 8am-6pm

• 1st week of training is onsite. 1 day per month required onsite.

Pay :

$17.20 / hour mono-lingual English

$18.20 / hour bi-lingual Spanish / English

Benefits :

Paid Leave

Paid Sick Leave

Promotional possibilities

Good hours of operation – no late nights or overnight

Weekends and holidays off

Additional benefits available if an employee transfers to a permanent position.

What You Need :

Located within 30 miles of Downtown Chicago

High School diploma or equivalent

1 year of experience in call center environment or 1 year of experience in customer service

Highly proficient computer skills

Ability to work with multiple screens

Typing requirement of a minimum of 25 wpm

Comfortable being on camera during work shift

Internet speed of at least 20MBPS for remote work

Excellent verbal and written communication skills

A genuine desire to help others

What you will do :

Answer incoming calls from customers, general public, and providers

Complete and / or process new applications for health care coverage via the telephone and interpret eligibility determinations made by the Marketplace, and enrollment into health plans.

Facilitate the fulfillment of caller requests for materials via mail, email, or download

Track and document all inquiries using the applicable systems

Transfer / refer consumers to appropriate entities according to the established guidelines

Escalate calls or issues to the appropriate designated staff for resolution as needed

Complete associated tasks according to the established guidelines

Meet Quality Assurance (QA) and other key performance metrics

Follow all policies, procedures, and protocol when engaging with caller

Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems.

Additional Information :

Equipment (computer, headset) provided by the company

Must have own internet access

RTR HR and Staffing Services is a well established Staffing Agency located in Chicago, Illinois. RTR has extensive experience placing temporary and permanent employees for the past 15 years, and helping our employees achieve their career objectives.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.