Director Sales Experence

WHO WE ARE

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail‑tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world’s top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world‑class luxury retailers and real estate assets.

You Will Be

As a Director, Sales Experience , you are responsible for sales and adoption of selling programs, by facilitating partnerships departments, driving team towards goals, and applying team skills to build a customer‑focused sales experience, all while being a steward of Neiman Marcus. The Sales Experience Director works on‑site in your store location and you will report to the General Manager.

What You Will Do

Oversee Client Development team performance and goals through management of Group Selling Managers

Communicate the store vision and goals to all team members

Advocate for Neiman Marcus values and manage team to create an energized atmosphere where customer service is consistent with Neiman Marcus standards

Partner with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manager and Regional team to fulfill store strategic efforts

Support the Store GM in fulfilling their responsibilities, including backfilling for GM

Determine strategic objectives in partnership with Store GM and set priorities accordingly

Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards

Participate in, and in the absence of the Store GM, facilitate Store Leadership Team meetings by promoting a trusting and respectful environment for participation, idea sharing, addressing concerns / challenges, setting goals.

Partner with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to produce positive results

What You Will Bring

10+ years of relevant experience, luxury retail fashion experience

Prior retail senior management experience required

Track record achieving results across multiple businesses

History of building, motivating, and coaching teams

Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate partners, and leading large‑scale projects

Excellent oral and written communication skills

Advanced proficiency with MS Office Product Suite

Your Life And Career At Neiman Marcus

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer from retail to distribution, to digital or corporate

Comprehensive benefits package for all eligible full‑time employees (including medical, vision and dental)

An amazing employee discount

Saks.com is an equal opportunity employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary

The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.

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