Bilingual Customer Service Representative

ABOUT VIAPLUS :

• ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry.
• Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility.
• As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.
• We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries.
• ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland.
• We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries.
• Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.
• We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience.
• Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions.
• In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.

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More information :

CSR may be reassigned to other schedules, to balance manpower or meet the needs of the company.    JOB RESPONSIBILITIES :

QUALIFICATIONS :

Have excellent customer service skills with the ability to build and maintain customer relationships Be energetic, self‐motivated, and quick‐thinking Can work in a team environment or independently while being flexible and open to learning new experience in a fast-paced changing environment Ability to read and comprehend normal instructions, correspondence, and memos Must be able to organize and write correspondence and memos in a logical / methodical manner Ability to effectively present information to customers, clients, and other employees of the organization Ability to apply common sense understanding to carry out detailed written or oral instructions Ability to deal with problems involving a few concrete variables in standardized situations Excellent computer skills required, including knowledge of various Microsoft Office programs   Ability to handle difficult customers or situations Ability to work varied shifts.

EDUCATION & EXPERIENCE :