Clinical Manager - CHOR - Ambulatory Pediatrics

This position is responsible for managing the clinical activities within a geographic or specialty region. Works collaboratively with the Medical Directors, other clinic leadership and stakeholders to ensure timely patient access to care, operational efficiency, practice productivity, fiscal integrity, patient satisfaction and employee engagement.

Essential Job Statements

• Manages multiple clinics across a geographic region or a specific service line. Clinic may provide complex services (procedures) and/or see high volumes of patients. In collaboration with local clinic leadership develops and implements staffing plans and assures appropriate coverage. Interviews, selects, mentors, and evaluates RNs and potentially other staff. Administers corrective disciplinary action when necessary for all RN staff and for other staff as needed.

• Evaluates the delivery of patient care services and implements improvements in collaboration with physicians, clinicians, and other members of the health care team. Ensures on-going evaluation and continuous improvement of services.

• In collaboration with other ambulatory leadership directs the acquisition and allocation of human, material, and financial resources to ensure utilization in an appropriate and cost-effective manner.

• May assists other managers and directors in the development and monitoring of the annual budget to ensure adequate control of financial resources.

• Provides direct patient care as needed and assures that clinical skills are maintained as appropriate.

• Identifies opportunities and develops and implements plans and services which enhance the VCUHS strategic plan. Participates in the strategic planning for ambulatory services in support of the VCUHS strategic initiatives.

• Monitors customer service satisfaction for clinic and takes timely action to address identified issues in collaboration with the leadership teams.

• Participates in interdepartmental and VCUHS committees to ensure consistent standards of practice and communication.

• Ensures compliance with standards set forth by external licensing, accrediting, and regulatory agencies

• Promotes an environment that promotes educational growth opportunities for nursing staff. (i.e. PAP, specialty certification, support towards advanced degree)

• Encourage, facilitate Evidence Based Practice Projects, and disseminate findings.

• In collaboration with the clinic leadership coordinates to ensure educational requirements and clinical competencies are maintained for clinical staff.

• May serve as an interim operational leader in the absence of local operational leadership

• Performs other related duties as assigned

• Management of facility, local vendor contracts, space management in conjunction with ambulatory operational managers

• Management of a building or multiple smaller locations to include facility management, local vendor contracts, space management, staffing plans, supply mgmt. and budgetary responsibilities and clinical quality and outcomes in assigned areas.

• Coordination with the MCVP medical school departments on addition of service lines or new providers at a given location

• Partnership with access strategy for given locations to promote access to care

• Management of all regulatory and compliance policies for a given location

• May include reconciliation of charges, denial management and other revenue cycle initiative participation

• Participation in engagement and efficiency initiatives within their assigned locations

Patient Population

Not applicable to this position.

Employment Qualifications

Required Education:

Bachelor of Science in Nursing from an accredited program required.

Preferred Education:

Master’s degree preferred

Licensure/Certification Required:

Current RN licensure in Virginia or eligible compact state

Licensure/Certification Preferred:

Certification in specialty area

Minimum Qualifications

Years and Type of Required Experience

Minimum of 5 years of clinical experience at least two as an RN. Clinical experience can include CMA, LPN, athletic trainer or other clinical technical roles in health healthcare. 2 years clinical supervisor or other clinical leadership experience

Management experience in an Ambulatory Environment preferred.

Other Knowledge, Skills and Abilities Required:

Cultural Responsiveness

Demonstrates a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Other Knowledge, Skills and Abilities Preferred:

Working Conditions

• Periods of high stress and fluctuating workloads may occur.

• General office environment.

• May be exposed to physical altercations and verbal abuse.

• May be required to use physical restraints.

• May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

• Required to car travel to off-site locations, occasionally in adverse weather conditions.

• May be exposed to high noise levels and bright lights.

• May be exposed to limited hazardous substances or body fluids. *

• May be exposed to human blood and other potentially infectious materials. *

• May have periods of constant interruptions.

• Prolonged periods of working alone.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Push/ Pull (50-100 lbs.), Stoop, Kneel, Squat, Crawling, Climbing, Balance, Bending

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Manual dexterity (eye/hand coordination), Perform shift work, Maneuver weight of patients, Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity – far, Acuity – near

Hazards: Depth perception, Use of Latex Gloves, Exposure to toxic/caustic/chemicals/detergents, Exposure to moving mechanical parts, Exposure to dust/fumes, Exposure to potential electrical shock, Exposure to x ray/electromagnetic energy, Exposure to high pitched noises, Gaseous risk exposure

Mental/Sensory – Emotional

Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast-paced environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.