FIELD SERVICE MANAGER - HAYWARD, CA

Field Service Manager

Salary : $87,500 - $109,375 / year

Other Forms of Compensation : Yearly Bonus Opportunity

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary :

We are seeking an experienced and proactive Field Service Manager to oversee a team of maintenance professionals and ensure operational excellence across all service functions. This role is responsible for managing scheduling, inventory, and daily workflow while maintaining high standards of safety, quality, and performance. The ideal candidate brings a strong background in maintenance or operations management, demonstrates effective leadership and organizational skills, and is committed to efficiency, accountability, and customer satisfaction.

Essential Duties and Responsibilities :

Maintain a clean, organized, and fully operational shop office / workspace.

Ensure equipment or awaiting parts are either : Cleared for service the following day, or required parts have been ordered.

Work closely with District Operations Manager to : Identify recurring equipment or operational issues and recommend replacement of equipment that is problematic or outdated.

Lead short, focused daily huddles with the Maintenance Team to : Set goals and review daily work plans, address resource allocation and field support needs, reinforce communication and operational efficiency.

Lead and personally respond to maintenance calls to support team and ensure customer satisfaction.

Confirm scheduled installation dates, installation crews complete and submit a pre-departure checklist for each job.

Service Manager is responsible for verifying completion before any vehicle leaves the shop.

Handle incoming service calls and ensure timely response and resolution.

Represent the company professionally with all customers and field interactions.

Provide timely reporting and updates to the maintenance team.

Assist with installations or emergency support when required.

Maintain inventory of tools and parts within assigned service vehicle.

Complete preventative maintenance service calls as scheduled.

Document all service reports and communicate clearly with dispatch.

Coordinate with fellow technicians on complex or overlapping jobs.

Ensure all service tickets are completed accurately, and customer issues are resolved.

Report recurring or systemic issues to management for review.

Support coverage for other technicians when needed.

Qualifications :

5 years of prior management / leadership experience in maintenance, field service, or operations preferred.

Preferred candidates should have familiarity with Mechanical and Electrical systems.

Previous experience with computerized work order system highly preferred.

Ability to meet the needs of the facility and make sound decisions, sometimes under stress.

Excellent interpersonal skills both written and verbal.

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site / state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.