Host

Job Description

Job Description

Love BBQ? Love People? Join Our Crew!

Mark’s Feed Store isn’t just about serving up the best BBQ in town —it’s about creating a place where guests feel at home, and our team feels like family. We’re looking for friendly, high-energy, and BBQ-lovin’ folks to join our team!

What You’ll Be Doing :

Serving up mouthwatering BBQ with a smile

Creating legendary guest experiences (because good BBQ deserves great service)

Working as part of a fun, fast-paced team

Bringing positive vibes every shift

What We’re Looking For :

• A people-person who loves making guests feel welcome
• A team player with a great attitude
• Someone who thrives in a fast-paced environment
• A BBQ enthusiast (or at least someone willing to learn)

Why You’ll Love It Here :

Mouth Watering Benefits :

This Mark's Feed Store location is a part of Manna Inc.  Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY.  Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.

We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.

Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.

We believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!

Job Description : Host at Mark’s Feed Store

Position Title : Host

Reports To : General Manager / Assistant Manager

Position Overview :

As a Host at Mark’s Feed Store, you will be the first point of contact for guests entering the restaurant. Your primary role will be to greet, seat, and manage the flow of guests, ensuring they have an excellent first impression and a smooth dining experience. You will also assist in maintaining the overall atmosphere of the restaurant by keeping the waiting area clean and organized.

Key Responsibilities :

Greet guests with a friendly, welcoming attitude as they enter the restaurant.

Manage guest reservations and seating arrangements to ensure smooth and efficient operations.

Lead guests to their tables, ensuring they are comfortable and settled in.

Maintain an organized and clean waiting area for guests.

Monitor wait times and inform guests of estimated wait times in a courteous manner.

Answer phone calls, take reservations, and provide information about the menu, specials, and restaurant policies.

Communicate with servers and kitchen staff to ensure guests are seated promptly and have a positive experience.

Assist in managing the flow of guests during busy times to ensure all guests are seated and served efficiently.

Handle guest inquiries, concerns, or complaints with professionalism and escalate to a manager when necessary.

Assist with the preparation of the dining room for the day or special events, including setting up tables and ensuring supplies are available.

Keep the host stand and lobby area clean, organized, and stocked with necessary materials (menus, condiments, etc.).

Assist with to-go orders and other tasks as needed to support the team.

Qualifications :

Previous experience in a customer-facing role (host / hostess, receptionist, or similar) is preferred but not required.

Excellent communication skills and a positive, friendly demeanor.

Ability to multitask and remain organized during busy shifts.

Strong teamwork skills and a willingness to help other team members when needed.

Job Requirements :

Ability to stand for extended periods (4-8+ hours) with periodic breaks.

Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.

Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.

Capability to walk up and down stairs and use a step ladder as needed.

Occasional sitting, talking, and active listening as required by the role.

Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and / or seek assistance from a second person.

Ability to move around the kitchen quickly and efficiently.

Compliance with food safety and sanitation regulations.

Work Environment / Job Conditions :

Flexible scheduling, including nights, weekends, and holidays.

Work in a loud, fast-paced environment.

Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.

May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.

Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature-sensitive tasks.

Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.

Job duties span both indoor and outdoor settings, requiring adaptability to different environments.

Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.

Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.

This job description provides an overview of the responsibilities and qualifications for the Host position at Mark's. Specific duties and requirements may vary by location or role.