Customer Service Representative (Spanish)

Job Responsibilities :

• Assignment Synopsis : Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer.

Would like target mid January start date after screenings have cleared.

• This role is a Customer Service role as well and includes some technical support on equipment. Knowledge of Apple products is a plus.

Please see the JD below for full Job Details

• Top skills you're looking for on resume : Time management, professional communication with good phone etiquette, attention to detail, good attendance and team oriented
• Interview process : Video Interview via Teams messenger

Job Description-

• This position works out of our Orlando, FL location in the
• Heart Failure, Acelis Connected Health business.
• Our Heart Failure solutions are helping address some of the World's greatest healthcare challenges.
• As the VADWatch Customer Service Representative, you will support customers daily as they capture their health parameters and submit by way of the HealthCheck platform.
• You will manage their customer experience in Remote Patient Monitoring from onboarding through discharge empowering them to take the lead in their plan of care.
• You will also be accountable to deliver remote preventative maintenance to our equipment patients as well.
• All this will be done while maintaining excellence in customer service standards and in compliance with HIPPA.

Principle Responsibilities

• Maintain a customer base in the Remote Patient Monitoring platform
• Accountable for VW enrollment calls and equipment training / set up
• Accountable for Compliance follow up
• Conduct customer monthly calls
• Place supply and Equipment orders
• Follow up with Vendors as necessary
• Ability to work reports and follow through on orders placed
• Ordering, Shipping, Confirmation of Delivery and RMA if needed
• Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
• Resolve or report any problems that may occur.
• Assist with implementation of work flow productivity improvements.
• Follow all regulatory policies and procedures, privacy and security standards in accordance with Government agencies to include HIPAA requirements.
• Understand and adhere to all business processes and procedures.
• Maintain a culture of accountability.
• Adhere to the department metric standards set by your supervisor or manager.

Required Qualifications

• Minimum of One year of Customer Service experience
• High School diploma or equivalent
• MS Office knowledge
• Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

Preferred Qualifications :

• Associate degree or equivalent work history
• Some data processing experience preferred
• Spanish Speaking Preferred

Physical Requirements :

• Ability to sit for extended periods of time

Competencies

• Excellent interpersonal and phone etiquette skills
• Detail & Team Oriented
• Professional communication Skills
• Excellent Time Management Skills

Additional information :

• Will extend month to month- Need someone that is reliable, able to understand the systems and call expectations.
• Do not need anyone that will be doing it their own way.
• Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions.