Quality & Continuous Improvement Supervisor

Quality & Continuous Improvement Supervisor

Reporting directly to the Plant Quality Manager, this position leads and supervises the Quality group to promote a culture of Quality and Continuous Improvement throughout the plant. This culture ensures product integrity and customer expectations and business goals are met.

Responsible for effective development and application of plant quality systems and drive improvement efforts. Assist in providing leadership and development for the plant quality organization. In addition, may lead business critical projects or investigations to support customer needs.

This position works closely with other functions within the organization (Commercial, Operations, Development, Engineering, Supply Chain, and Marketing).

Key Responsibilities

• Supervise team of engineers, technicians, and hourly associates, providing growth opportunities in talent and capabilities.
• Support the execution of the plant Quality strategy and roadmap, which support the manufacturing strategy for the location and the corporate direction for quality.
• Provide leadership for Quality Management Systems to ensure systems are effective and compliant with all customer expectations, corporate requirements, industry specific standards, regulatory and statutory requirements.
• Champion the Product Quality Architecture necessary to prevent and detect quality issues for purchased materials and manufactured goods for the location.
• Support cable manufacturing in an around-the-clock manufacturing environment.
• Report Quality metrics and manage roadmaps for implementation / improvement of key elements.
• Maintain relevant quality system registrations (i.e., ISO9001, TL9000).
• Manages customer complaints process with regards to timelines, customer follow up, etc. to prevent escalation of issues. Reviews and trends customer complaint data recommending improvement opportunities for all areas of the facility.
• Support the validation of new products and processes or validation of changes to existing products and processes where form, fit, function, or regulatory compliance is potentially impacted.
• Ensure that suppliers provide the highest quality materials that are ready for use. The scope of suppliers includes providers of raw materials, components, items, packing materials, finished goods or Contract Manufacturing.
• Assist and / or lead other staff or departments, when necessary, to perform investigations and resolutions of customer complaints and other root cause investigations.

Required Education

Desired Experiences :

This position does not support immigration sponsorship.

The range for this position is $112,328.00 - $154,451.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.