Telecom Field Services ManagerGTL • Lincoln, NE, US
Telecom Field Services Manager
GTL • Lincoln, NE, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]High school diploma or equivalent required; Bachelor’s degree preferred Minimum of 8 years related experience in a customer facing role working to ensure product deliverables are working as designed (fixing identified problems to include telecom and / or technical problems) Minimum of 3 years of experience managing teams that have a technical and / or service excellence focus with a minimum of 10 employees Proven record providing and managing a superior customer service experience Ability to Multi-task, meet deadlines, adjust to changing priorities, and at times work under pressure Ability to lead a team Show strong abilities to work in a management role; managing different aspects of projects, meetings, staff, etc. Familiarity with technologies currently deployed at assigned customer sites; including but not limited to telephone systems, video visitation systems and products, wireless communications products; kiosk / ATM or related systems Ability to accurately read, analyze, interpret, and apply management and corporate direction using general business concepts and methodologies Telephony and Networking knowledge and experience is highly desired Exceptional verbal and written communications skills Willing and able to work in a secured correctional environment Proficient in both Windows 7 / 8 / 10 operating software and Microsoft Office; ability to learn and become proficient in other software programs as required Ability and willingness to travel 50% of the time Pass security background check and other checks administered by ViaPath and assigned facilities
Overview
ViaPath is currently seeking a Field Services Manager to join our team. The position will report to the RVP of Service Delivery and will supervise ViaPath internal teams and vendor dedicated and non-dedicated site technicians servicing the ViaPath deployed products at customer facilities.
The selected candidate will be team oriented, able to work on multiple projects simultaneously, and have excellent communication skills all while providing both internal and external customers with the highest possible level of customer service and contract management to ensure we meet our goals in a timely and cost-effective manner.
Responsibilities
- Serve as an Ambassador for ViaPath
- Manages day-to-day activities of Field Services team to ensure achievement of customer satisfaction while meeting quality, safety, and budgetary goals
- Train, coach, and counsel team members to achieve performance objectives
- Conduct regular staff meetings
- Serve as primary organizational contact responsible for coordinating contractual compliance efforts across internal teams and business units to ensure adequate resources are available for issue resolution
- Serve as the customer’s product subject matter expert, as well as oversee deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, Visitation Units, Tablets / Inspire, Wireless Applications, Kiosks / Payment services, operating systems, hardware, software, and peripherals
- Serve as the company’s liaison with customer, assuring the customer receives ViaPath's superior customer experience
- Create and distribute reports identifying any correspondence that the customer has communicated, and any item / items the customer has identified as outstanding
- Independently identify and define non-compliant items, collect accurate and relevant data, establish factual basis of data, and identify possible solutions and recommendations to a wide array of projects and opportunities
- Support the communications, oversight, and management of all out of service events directly through Technical Support (TS) using corporate standard processes and procedures
- Enforce RMA policies and manage the processes being performed by all technicians supporting the territory
- Travel as needed; up to 50% of the time
Qualifications
[job_alerts.create_a_job]
Field Service Manager • Lincoln, NE, US
[internal_linking.related_jobs]
The National Association of State Departments of Agriculture (NASDA).Are you looking for a job with.This field enumerator position earns a.
If this sounds like the right opportunity in agriculture f...[show_more]
Customs and Border Protection Officer (CBPO).A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Customs an...[show_more]
Agriculture loan officers, or agricultural lenders, work to help farmers and rural citizens obtain funds needed to fund their operation, purchase property, and more.
Ag lending is more than just col...[show_more]
Customer Service Representative : .We have the prefect job for you! Working at Pizza Hut is about making hungry people happy.
It's about being independent and having fun, making new friends and earnin...[show_more]
Manager, Travel Service : Velocity Black (Remote).Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfac...[show_more]
SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long term care facilities and assisted living communities.
SpecialtyRx takes pride in delivering personalized care and q...[show_more]
Senior Field Compensation Representative.This position is accountable to ensure internal and external records are completed accurately and timely within regulatory guidelines.At Ameritas, our missi...[show_more]
Carrying out the primary duty of collecting payments from customers for their tolls Verifying the amount owed by a customer and making necessary changes for each customer Keeping and maintaining up...[show_more]
Ledcor is looking for a seasoned and committed Field Construction Manager to lead our daily field operations.This pivotal role ensures that our projects are delivered on schedule, within budget, an...[show_more]
Tank Holdingis a leading manufacturer of rotationally molded poly and welded steel bulk storage and material handling products in North America.
Tank Holding is growing rapidly and is working to exp...[show_more]
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.Ground-breaki...[show_more]
Truck Captain Junk Removal Specialist.College Hunks Hauling Junk is the fastest-growing junk-hauling franchise and moving franchise in America.
College Hunks Hauling Junk also has impressive brand ...[show_more]
Analyst, Network Strategy, Pricing & Analytics guides the investment of our network partners through contract valuation and analysis to ensure access to quality healthcare services for people recei...[show_more]
This position is responsible for loading and unloading cylinders on vehicles, shipping and receiving of cylinders, cylinder staging and limited customer service.
To include moving cylinders to other...[show_more]
Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...[show_more]
QuickMD is a leading telemedicine provider, delivering high-quality virtual care across 44 states.Since our founding in 2019, we have helped more than 100,000 patients access essential medical trea...[show_more]
A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...[show_more]
The Judicial Branch is a state-funded Branch of Government that offers medical / dental / vision, $20,000 free basic life insurance, state-matched 156% retirement plan, 13 paid holidays, earned paid va...[show_more]
NPRFO NASDA Field Enumerator
National Association of State Departments of Agriculture • lincoln, NE, USA
[job_card.part_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Customs and Border Protection Officer
U.S. Customs and Border Protection • Valparaiso, Nebraska, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Agriculture Loan Officer
gpac • Waverly, NE, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Pizza Hut Customer Service
Pizza Hut • Beatrice, NE, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Manager, Travel Service : Velocity Black (Remote)
Remote Staffing • Lincoln, NE, US
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Regional Director of Client Services
SpecialtyRx • Lincoln, Nebraska, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]
Senior Field Compensation Representative - Lincoln, NE
Ameritas • Lincoln, NE, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Field Toll Collector
TradeJobsWorkforce • 68310 Beatrice, NE, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Field Construction Manager
Ledcor Group • Lincoln, NE, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Territory Sales Manager
Snyder Industries • Lincoln, Nebraska, United States, 68502
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [new]
Field Service Engineer
Shimadzu Scientific Instruments • Lincoln, NE, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Team Leader
College Hunks Hauling Junk & Moving • Lincoln, NE, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Analyst, Network Strategy, Pricing & Analytics (VBC) - REMOTE
Molina Healthcare • Lincoln, NE, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Cylinder Handler Loader - Waverly, NE
Matheson Tri-Gas • Waverly, NE, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Field Sales Consultant – Insurance Solutions
Platinum Supplemental Insurance • Ceresco, Nebraska, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Telemedicine Physician
QuickMD • Waverly, NE, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Support Manager
VirtualVocations • Lincoln, Nebraska, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Division Manager
Nebraska Government • Lincoln, NE, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]