Senior Manager, Customer SuccessSmarterDx • Minneapolis, MN, US
Senior Manager, Customer Success
SmarterDx • Minneapolis, MN, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]7-10+ years experience working in customer success or account management, primarily in health tech space with hospital and / or health system clients You're familiar with DRGs and how they translate into payment You take radical ownership over your clients' success Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out You are gracious, empathetic, and excellent in written and verbal communication You love to say "yes," but you know how to say "no", offer alternative solutions, and have difficult customer conversations in a respectful manner You thrive in ambiguous roles and can use critical thinking skills to "figure it out" You love variety and are able to wear multiple hats within the same or multiple projects : PM, CSM, trainer, process designer, QA Hospital revenue cycle / billing experience is a huge plus, especially familiarity with CDI operational workflows Prior experience at a startup especially as the first Customer Success Manager on a team Experience using Salesforce, ChurnZero, or similar Comfort with ad hoc data analytics $165K to $185K salary + equity incentives Medical, Dental & Vision Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave Up to 12 weeks of paid leave for birth or adoption. Remote-First Team Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options Tax-advantaged retirement savings through Empower. Minimal Bureaucracy A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! Work alongside smart, supportive, and mission-driven colleagues.
Senior Manager, Customer Success
SmarterDx is seeking a Senior Manager, Customer Success who can help our customers thrive. In this role, you will ensure our health system clients maximize the value they find in SmarterDx by building trust, identifying insights, and driving toward solutions. You will collaborate with cross-functional teams to unlock customer value, monitor the effectiveness of SmarterDx's solution post go-live, and help coordinate the implementation process for new clients and problems. This position requires exceptional project management, relationship-building, and communication skills.
SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com / careers.
This role is fully remote within the US.
What You'll Do
- Manage a portfolio of existing, "live" customers on the SmarterDx platform
- Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
- Partner with CS leadership to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
- Lead hand-offs from Sales to CS, through implementation and go-live
- Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
- Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
- Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
- Surface customer success stories, and help build a list of reference customers
- If necessary, coordinate implementation with clients and internal teams to ensure a successful launch
What You Bring
Nice to Haves
Compensation
#LI-Remote
Benefits
[job_alerts.create_a_job]
Customer Manager • Minneapolis, MN, US
[internal_linking.related_jobs]
Educate union and credit union members on the value of life insurance and basic financial literacy ◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailor...[show_more])
You will be a front-line manager to a group of 5-7 Customer Success Managers, who each manage ~10-30 complex implementations at a given time in Ramp's Large Account and Enterprise portfolio.You wil...[show_more]
Regional Manager Client Success.With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse ...[show_more]
This is a fully remote opportunity with occasional travel requirements!.Join ProCare HR as a Client Success Manager!.At Procare HR, we're on a mission to transform workforce outcomes for care provi...[show_more]
Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction.
You'll be responsible for building strong relationships with...[show_more]
Customer Success Manager, Enterprise.HHAeXchange is the leading technology platform for home and community-based care.Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehe...[show_more]
Get started on an exciting career at Element!.Element employees make a difference in the lives of others every day.We are re-defining the fleet management industry to be people first, then business...[show_more]
A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...[show_more]
Senior Customer Success Manager, Public Sector.Summer is a Certified B Corp on a mission to restore financial freedom for the 46 million Americans burdened by student debt.We combine deep policy ex...[show_more]
If you are seeking to work hard and pursue excellence, then you might be right for our team! At MyAdvice, we help over 2,000 healthcare and legal practices grow through our all-in-one digital marke...[show_more]
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customer...[show_more]
Regional Manager Client Success.With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse ...[show_more]
Changing the world through digital experiences is what Adobe's all about.We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experie...[show_more]
Our Customer Success Manager plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products.
Once you complete our training, your responsibilities will includ...[show_more]
Uscreen is a profitable and fast-growing SaaS company.We're on a mission to revolutionize the way video entrepreneurs and creators monetize their content.
Our all-in-one video membership platform he...[show_more]
Cloud Customer Success Manager - 100% Remote US Only.Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business...[show_more]
Strategic Customer Success Manager.We're looking for a Strategic Customer Success Manager to lead AI-powered transformation for our Fortune 100 healthcare and life sciences customers.This role is d...[show_more]
Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...[show_more]
Client Success Manager
Globe Life : Moore Organizations • Minneapolis, MN, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Senior Manager | Enterprise Implementations
Paribus (Ramp) • Minneapolis, MN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Regional Manager, Client Success
IDeaS Revenue Solutions • Minneapolis, MN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Client Success Manager
Procare HR • Minneapolis, MN, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Customer Success Manager
ServiceTitan • Minneapolis, MN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager, Enterprise
HHAeXchange • Minneapolis, MN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Lead, Client Success
Element Fleet Corporation • Minneapolis, Minnesota, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Support Manager
VirtualVocations • Minneapolis, Minnesota, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Success Manager, Public Sector
Summer • Minneapolis, MN, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
MyAdvice • Minneapolis, MN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success ManagerNewUnited States
AssetWatch • Minneapolis, MN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Regional Manager, Client Success
SAS • Minneapolis, MN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Account Manager - India Greenfield
Adobe • Minneapolis, MN, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
QuVa - Advancing Healthcare Possibilities • Minneapolis, MN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Uscreen • Minneapolis, MN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Cloud Customer Success Manager - 100% Remote US Only
Blue Mantis • Minneapolis, MN, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Strategic customer success manager, healthcare
Writer • Minneapolis, MN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Outside Insurance Sales - Bonuses and Travel Incentives
Platinum Supplemental Insurance • Coon Rapids, Minnesota
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]