Regional Maintenance Supervisor - Montana & Idaho

Job Description

Job Description

This role requires travel throughout a dedicated region. The qualified candidate will have oversight of various properties in Montana and Idaho, with properties in Bozeman, MT, Billings, MT, Boise, ID, Pocatello, ID, and Lewiston, ID. There will also be periodical trips to the company headquarters in Kirkland, WA.

Who We Are

11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture.

We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities. Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join us in shaping exceptional living spaces for all!

Position Summary

The Regional Maintenance Supervisor plays a critical leadership role in supporting site-level maintenance teams across a portfolio of properties. Reporting to the VP of Maintenance and Construction, and closely partnering with Regional Property Managers, this role provides training, oversight, and strategic input related to safety, project execution, maintenance standards, vendor management, and capital improvement planning. This is a hands-on leadership role with a strong focus on operations, quality assurance, and communication.

What You’ll Be Doing :

• Provide regional support and guidance to on-site maintenance teams to ensure safety, efficiency, and quality standards are consistently met.
• Evaluate quality of work, professionalism, and overall performance of site-level maintenance staff; share recommendations with Property and Regional Managers.
• Ensure Maintenance teams are trained and proficient in using company Maintenance systems and software (primarily HappyCo) to track work orders, make-ready boards, resident communication, on-call schedules, inspections, and other necessary records.
• Partner with Operations, Training, and HR to assist with hiring, onboarding, and training of maintenance personnel across multiple sites.
• Identify and oversee capital projects and ensure they are completed on time, within budget, and to 11Residential standards.
• Inspect each property quarterly for safety and monthly for curb appeal and general maintenance concerns.
• Ensure all maintenance teams are trained in proper unit turns, preventive maintenance, and company expectations.
• Work with the heads of Capital Projects and Operations to provide project updates and bid oversight.
• Evaluate vendor performance regularly and ensure all contracted work aligns with quality and budget expectations.
• Perform safety audits and enforce company and regulatory safety policies.
• Review logs (e.g., apartment replacement, pool, exterior lighting) and complete walkthroughs with Regional Property Manager monthly.
• Support operational efficiency by identifying cost-saving opportunities and holding vendors accountable.
• Maintain regional safety programs and address any property-level liability concerns.
• Review and evaluate maintenance shop organization, supply levels, and cleanliness quarterly.
• Meet regularly with vendors (painters, carpet cleaners, janitorial, etc.) to review pricing and service quality.

Education and Qualifications :

Compensation :

Benefits :

Physical Requirements :   To successfully perform this role, you must be able to :

The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EEO Statement

11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

You must be able to pass a pre-employment background check and drug screen. In states where Marijuana / THC are legal, a positive result is not a disqualifier for employment.

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