Operations Manager

Operations Manager Trainee

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways : through structured curriculum completion, on the job practical application and development meetings. The OMT role is hired with the expectations that each individual will be able to independently manage a dental office in 4-6 months, following timely completion of the OM Development Program.

Responsibilities

• Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily
• Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
• Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
• Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
• Driving year over year revenue and profit growth
• Management of expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• How to be the catalyst in team development of the Perfect Patient Experience
• How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
• Importance of keeping commitments and open communications with direct supervisors that develops trust-based relationships and bringing forth issues and concerns openly and early
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Gains proficiency and understands the tools and resources available with regards to People related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution
• Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
• By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities
• Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
• Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes

Qualifications

Preferred

Knowledge / Skills / Abilities

Work Environment

Benefits

Upon completion of the Operations Manager training program, this role will be a salaried position.

PDS Health is an Equal Opportunity Employer. We celebrate