Retail Regional Manager, West Coast
At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across several disciplines ecommerce, retail, design, and manufacturing.
We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing facilities that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
The Role : Retail Regional Manager
Salary : 170K - 195K
Your Mission : As a Regional Manager, you play a key role in driving the overall success of a large portfolio of stores. This includes achieving sales goals, improving profitability, and bringing Framebridge's brand vision to life. You will lead store teams to create a consistent, inspiring client experience and build a positive and value-driven culture, and support the development of high-performing, goal-oriented teams.
Your Legacy : You are a strategic leader who is adept at driving sales, maximizing profitability, ensuring operational excellence, developing high-performing teams across your assigned region. You are a motivational leader with a strong business acumen, deep customer orientation, with an ability to inspire excellence at scale.
Who You Are :
- 10+ years in Retail Leadership, with at least 5 of those years overseeing 15+ locations. Experience managing 30+ locations strongly preferred.
- Experience fostering a culture of accountability and high performance while motivating teams to succeed, driven by clear communication through your direct report team and overall comms to the fleet.
- Exceptional financial and business acumen with strong P&L management experience.
- Excellent analytical skills; ability to interpret sales data and make data-driven decisions.
- Strong problem-solving, strategic planning, and organizational skills.
- Experience in the Retail sector with an interior design / creative background preferred.
- Experience in high-growth or high-touch, consultative retail environments.
- Outstanding written and verbal communication skills
Profitability
Drive Regional Profitability : Assume P&L responsibility for the region, meticulously analyzing financial reports (sales, profit, loss, inventory) to identify trends, opportunities, and potential issues.Performance Management : Continuously monitor Key Performance Indicators (KPIs). Implement targeted strategies to address underperforming locations. Work with our direct reports to create strategies for improvement.Budget Oversight : Manage regional budgets, including payroll, travel, and controllable expenses, ensuring fiscal responsibility without compromising brand standards or customer experience.People
Talent Acquisition & Retention : Partner with People & Culture and retail leadership team to recruit, hire, and onboard top-tier management talent for all locations.Build a Leadership Pipeline : Actively coach, mentor, and develop Area and District Managers, identifying high-potential individuals and creating clear succession plans.Performance Culture : Foster a culture of high performance, accountability, and continuous improvement. Conduct regular performance reviews, provide constructive feedback, and manage all aspects of team performance.Servant Leadership : create a team environment that is driven, measured, and enhanced by our values.Training & Empowerment : Ensure all teams are proficient in product knowledge, sales techniques, and operational procedures. Empower leaders to make sound business decisions that benefit their store and the region, supporting Framebridge's 100% happiness guarantee.Operations
Operational Excellence : Enforce company policies, procedures, and operational standards across stores. Ensure consistency in execution, including art safety, chain of custody, visual merchandising, inventory management, and loss prevention.Store Visit Cadence : Implement a strategic store visit schedule to ensure all 30-50 locations receive appropriate levels of support, coaching, and compliance auditing.Visual Merchandising : Uphold and execute the brand's visual standards, ensuring all stores provide a compelling and consistent customer experience.Customer Experience
Champion the Brand : Serve as the ultimate brand ambassador, ensuring that every store delivers an exceptional and consistent customer experience.Market Awareness : Monitor customer feedback, competitive activity, and local market trends. Provide actionable insights and recommendations to corporate partners (Marketing, Merchandising, Retail Operations, People & Culture, etc).Problem Resolution : Act as a senior point of escalation for customer and team member relations issues, resolving them professionally and effectively.Reports to : SVP of Retail Stores
Location : Remote / In-Region
Work Expectations / Travel : Be present in stores at least 60-70% of the work week to lead and support your teams. Travel approximately 75% of the week, including corporate meetings, key weekends and peak time. Prioritize travel based on strategic initiatives, prioritization of markets with business impact and development of teams to scale growth. Be a positive forcean advocate for change and a champion of what's possible.
Time Type : Full time
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.