Customer Success Manager, PerfectScale by DoiT - CT / MT

Customer Success Manager, PerfectScale by DoiT

We are looking to hire a Customer Success Manager located in Central or Mountain Time zones. This is a fully remote opportunity.

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

DoiT offers PerfectScale, a pioneering Kubernetes optimization and management solution that empowers DevOps, SRE, and Platform Engineering teams to optimize cloud performance while minimizing costs. We combine advanced AI technology with SME-human expertise to help organizations achieve peak Kubernetes efficiency.

The solution delivers a seamless onboarding experience, an intuitive UI, and a powerful autonomous optimization engine that ensures Kubernetes environments run efficiently with minimal human intervention.

As a Customer Success Manager, you will partner with our Account Executive, Solutions Engineering team and R&D to deliver value across the entire customer journey. You will be responsible for Technical Validation and POCs in the Sales Process while integrating the deals that you sell and supporting those customers throughout their entire customer journey. You will act as an expert on the best possible implementation experience for our customers. You will own the process from end to end and drive enhancements and best practices to ensure long-term scalability and efficiency.

We are looking for someone who loves to get technical with customers and solve challenging requests while ensuring customers see value and successful implementation. If you are looking to be on the cutting edge of innovation in B2B SaaS, this is a role for you.

Responsibilities

• Gain a comprehensive understanding of the customer experience, prioritizing customer needs and adapting the journey as necessary.
• Build expertise in our technology to establish customer success best practices (e.g., defining processes, preparing presentations, generating reports, etc.).
• Manage a portfolio of customers by fostering relationships across diverse stakeholders, supporting teams to promote adoption, retention, and minimizing risks within their organizations.
• Cultivate connections at various organizational levels, including Executive Sponsors, decision-makers, and key influencers.
• Plan quarterly business reviews and conduct internal account assessments to identify risks and opportunities at least two quarters in advance.
• Collaborate with customers to create tailored Success Plans and lead effective Business Reviews to understand their business goals, key outcomes, and success metrics.
• Ensure customers achieve their objectives, guiding them through pivotal moments in their journey and demonstrating success through product adoption.
• Act as the customer's advocate internally, working with cross-functional teams to drive successful implementation, adoption, growth, and renewals.
• Support internal operations as needed - updating customer records, reconciling billing for finance, and refining playbooks.

Qualifications

Bonus Points :

Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

DoiT unites as Many Do'ers, One Team, where diversity is more than a goalit's our strength.

We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.