Senior EPIC Scheduling Optimization Specialist

City / State

Virginia Beach, VA

Work Shift

First (Days)

Overview :

Sentara health is looking for a Senior EPIC Scheduling Optimization Specialist to join our team !

The Senior EPIC Scheduling Optimization Specialist is responsible for the strategic design, optimization, and maintenance of Epic scheduling templates, guided scheduling decision trees, visit types, modifiers, and slot configurations across the Ambulatory Service Division. This role plays a critical part in improving scheduling workflows, enhancing patient access, and maximizing provider capacity utilization. The specialist collaborates closely with operational and clinical leaders to drive improvements aligned with enterprise-wide access and capacity targets.

This position functions as a subject matter expert and project lead, managing complex scheduling-related initiatives and contributing to system-wide transformation efforts. The ideal candidate demonstrates a deep understanding of Epic Cadence, advanced data analysis skills, and the ability to translate operational needs into sustainable solutions.

Key Responsibilities

• Design, build, maintain, and modify Epic scheduling templates, visit types, modifiers, and decision trees based on best practices and operational standards.
• Provide day-to-day support and troubleshooting for Epic scheduling configuration requests across ambulatory departments.
• Serve as a key liaison to service line and department leaders to address scheduling needs, align build strategies, and resolve configuration issues.
• Ensure timely and accurate fulfillment of template and decision tree requests while educating end users on usage and best practices.
• Partner with operations to evaluate and optimize template utilization, appointment lag, and access performance through data-informed recommendations.
• Analyze provider and location-specific scheduling data to identify variances, uncover root causes, and recommend corrective actions.
• Lead and manage scheduling-related projects, including new provider onboarding (template design, decision tree alignment, automated workflows) and provider offboarding (template and system deactivation).
• Conduct one-on-one and group training sessions on template and decision tree maintenance; develop supporting documentation such as tip sheets and quick reference guides.
• Collaborate with Information Services (IS) and Epic technical teams to test and implement system enhancements and configuration changes.
• Leverage Epic reporting tools, Power BI, Excel, and Tableau to produce actionable insights and monitor outcomes of scheduling optimization efforts.
• Collaborates with ASD onboarding to ensure consistent application of Sentara's scheduling standards and operational checklists.
• Champion continuous improvement efforts to enhance scheduling build quality, standardization, and request turnaround times.

Education

BLD - Bachelor's Level Degree required

Certification / Licensure

Epic Cadence Certification (must be obtained within 1 year of hire)

Experience

Required Experience and Skills :

Preferred Experience and Skills :

Keywords : Cadence, Epic , Decsion tree

Benefits : Caring For Your Family and Your Career

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states :

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.