Coordinator, Door Program

Furnish And Install Order Processor

Role and Responsibilities

• Review all incoming F&I orders and communicates with Retailer on any insufficient information.
• Performs all order processing functions under established automation controls.
• Assist in Installing Dealer setup by collecting proper documentation from applying dealer.
• Monitor the timeliness of all open furnish & install orders to ensure lead-time compliance.
• Respond to all incoming furnish & install calls from Retailer, Customer, and Installing Dealer.
• Determine best method to resolve problems to ensure customer satisfaction and adhere to company policies.
• Ensure accurate costing for Retailer and Installing Dealer.
• Update Retailer on all open orders as required.
• Follow-up with installers on all open orders to ensure timely order completion.
• Maintain accurate file of all complete furnish & install orders.
• Research and reconcile Open AR / Unapplied cash issues.
• Maintain an accurate account of order correspondence.
• Obtain retail approval for all additional order requirements.
• Work with Sales center to ensure timely delivery of furnish & install product.
• Mail / fax sales literature and service information to customers.
• Provide follow-up with customer, retail store or dealer as necessary.
• Process and communicate order cancellations.
• Process and communicate any necessary credits or charge-backs according to procedure.
• Operate computer terminal to enter orders, advance order status, provide shipping / install dates and invoice orders.
• Provide installer / retail service over the telephone.
• Investigate and respond to installer / retailer order inquiries.
• Phone dealers / retailer / customers as required and provide requested assistance.
• Take, investigate and solve customer complaints.
• Interface with dealer / retailers to solve customer problems.
• Provide detailed explanation of company policy and procedures in respect to Furnish and Install issues.
• Other related duties as required.

Qualifications

Exceptional telephone communication and problem solving skills.

Basic computer skill, including data entry, Excel and Word.

Customer Service or telephone experience / employment preferred.

Must be capable of handling customer complaints in a satisfactory manner.

Previous retail home improvements experience a plus.

High School Diploma or Equivalent.

Job Identification 220228

Posting Date 02 / 09 / 2024, 07 : 39 PM

Job Schedule Full time

Job Shift Day

Locations 2501 S State Hwy 121 Business, Lewisville, TX, 75067, US

Brand Overhead Door Corporate