SUPERVISOR, TRAINING STAFF OPERATIONS

Overview :

Supports in the management of the daily operations and staff of the Secuirty department.

Responsibilities :

• Enforce the rules and policies of Worlds of Fun, Six Flags Entertainment, State Laws, County and City Ordinances.
• Assist in maintaining a security presence on property by patrolling on foot or in a company vehicle and being observant and quick to report all incidents.
• Demonstrate and continually train the Cornerstones of Safety, Service, and Cleanliness and the Core Values of Integrity, Courtesy, and Inclusiveness to each Guest and Ambassador.
• Patrol and inspect assigned areas of the property, check areas for unauthorized persons or vehicles, unlocked doors, and fire and safety hazards.
• Respond to emergencies promptly, evaluate the nature and severity of the situation, and act accordingly, including calling for assistance and interacting with local law enforcement and other EMS services if necessary.
• Apprehend and hold individuals who are involved in criminal activity.
• Write detailed reports of theft, injury, property damage, conditions of property, unauthorized person's on-site, etc. and be able to testify in court if required.
• Perform inspections of all items brought into the park through the metal detectors.
• Maintain control of Toll Plaza, Park entry and exits.
• Escort guests and / or ambassadors as needed.
• Ensure all Training Material is practiced in the workplace including Park, Departmental, and Private Security License / Updates.
• Address Guest Concerns as they arise in the assigned location.
• Always be professional and provide exceptional guest service by answering questions, giving directions and / or enhancing the guest experience.
• Conduct training sessions to introduce new ambassadors to the department policies and procedures.
• Provide ongoing coaching and support to existing ambassadors to enhance their skills and performance.
• Provide oversight and subject matter expertise on assigned area of responsibility (i.e., training, records management, patrol operations, vehicle operations, emergency preparedness, guest screening

Qualifications :