Operations Director

Operations Director | Ripple Fiber

We are looking for an Operations Director to join our growing team that will cover and must reside in one of the following states : Michigan, Massachusetts, Illinois.

At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America's most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

Supervisory job with responsibility for directing, planning and apportioning the work of employees including interviewing, selecting and training, recommending the setting and adjusting of rates of pay and hours of work, and ensuring compliance with company and regulatory policy. Supervises field supervisors, field service technicians, and administrative staff providing products and services to both internal and external customers.

Responsibilities :

• Coach and manage employee performance and behavior, develop the training strategy, monitor costs to meet financial goals and ensure all personnel are handled in accordance with company guidelines.
• Also required to interface with customers through face-to-face and / or telephone interactions. Duties include interviewing / hire / fire along with submitting performance appraisal for supervisors over an assigned territory. Monitors costs and workload.
• Administers and oversees company safety practices, and vehicle and tool inventory. Also required to establish, implement and monitor adherence to methods, process and procedures including managing employee attendance.
• Oversee activities and scheduling of frontline and coordinates with other departments to ensure that schedules are arranged to meet company / customer appointments / commitments.
• Ensures that all functions are performed correctly and in a timely fashion to meet / exceed customer expectations and company standards / specifications.
• Responsible for ensuring KPIs are met and may be responsible for the execution of plans targeted at delivery of specific service and cost results as typically tracked through a scorecard.
• Responsible for handling customer escalation.
• Responsible for training, evaluating and managing performance evaluations of direct reports.
• Influences decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

Required Experience :

Desired Education :

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you're passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.