Assistant Training Program Manager, Service

WE CREATE EMPOWERED LEADERS! At Milwaukee Tool, our most valued resource is our dedicated team of employees who work with a passion to be the best and haveunparalleledpride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within theorganization,that'swhy we invest in an individual's growth and development from day one.

Your RoleonOur Team :

We areseekingacreative and detail-oriented Training Content Creator to design, develop, and deliver engaging learning materials that support employee development and operational excellence.This rolecollaborates withSMEs (subject matter experts), trainers, and stakeholders to produce high-quality training content across various formats including eLearning modules, videos, manuals, presentations, and interactive guides.This positionsupportstheoversight oftraining programs forcustomer service,repair technicians,andtechnical support.

You'llbe DISRUPTIVE through these duties and responsibilities :

Training Program andContent Development :

Design and produce training materials for in-person, virtual, and self-paced learning experiences.

Create scriptsand visual assets for eLearning and videoand onlinecontent.

Develop job aidsand reference guides tailored to specific roles or processes.

Content development for soft skills, systems, and technical training

Collaboration :

Partner with SMEs(Service Managers, Technical Trainers,Engineering,Product Marketing, Human Resources)to translate complex concepts into clear, engaging learning content.

Work with instructional designers and trainers to align content with learningobjectivesand business goals.

Technology & Tools :

Utilize authoring tools (AI) andLearning Management Systems(LMS-LearnTTI,BlueVolt, HQMS)platforms to publish and manage content.

Edit and produce multimedia content including graphics, animations, and voiceovers.

Quality Assurance :

Ensure that the technical service team adheres to quality standards and best practices learned during training.

Gather feedback and analyze training effectiveness to continuously improve content.

General :

React to change effectively and handle other tasks as assigned

Develop andmaintaineffective working relationships with all levels in the organization

Travel required, approximately15%-20%of time

Education and Experience Requirements :

Bachelor's degree in Instructional Design, Education, Communications, or related field.

Familiarity with adult learning principles and instructional design models

Knowledge of video production and graphic design tools

Milwaukee Tool is an equal opportunity employer.

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