Senior Service Designer

We leverage technology, communications, data, and human-centered design to help governments and leading organizations be more efficient, effective, and impactful.

Important Notice for Applicants :

At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from talent@bixal.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.

Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Need Assistance or a Reasonable Accommodation?

If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at talent@bixal.com and let us know how we can support you. You do not need to share personal details or disclose the nature of your request.  You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.

Why Bixal?

Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.

Our values :

• People-First : Emphasizing the importance of people in all aspects of work.
• Collaboration and Transparency : Valuing teamwork and open communication.
• Growth Mindset : Encouraging innovation and continuous improvement.
• Creating Lasting Impact : Focusing on meaningful outcomes and positive change.

About the role :

Bixal is looking for a creative and strategic User Researcher / Service Designer to help shape a large-scale digital appointment scheduling platform for the federal government. This effort will replace outdated systems with a unified, secure, and accessible solution that makes life easier for the public and government staff alike—covering services like document processing, consular support, and emergency scheduling.

In this role, you’ll partner with product managers, designers, engineers, and other stakeholders to lead user research, translate insights into clear requirements, and design intuitive user experiences that align with project goals.

Candidates should be prepared to present a portfolio of work demonstrating your knowledge, skills, and experience demonstrating the requirements listed in the Qualifications section below.

This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one-year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.

Compensation :

The salary for this role is $100,000-110,000.  We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.

Responsibilities :

Qualifications :

Nice to Have Skills and Experience :

How We Support Our Team :

Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.