Sr. Product Manager, U-SelfServe

Sr. Product Manager, U-Selfserve

Uniphore is an enterprise-class, AI-native company with a purpose to transform everything that impacts modern organizations, and to propel the planet's most engaging customer and employee experiences. As Sr. Product Manager for U-Selfserve, you will be responsible for driving product initiatives and roadmap for enterprise grade agentic conversational self-service product to help customers unlock value through Gen AI powered automation. You will be part of a global Product Management team and report to the Director of Product Management, Real-Time Solutions.

Position location : Palo Alto, CA, USA

Responsibilities

• Be a thought leader internally on agentic GenAI conversational AI platforms and tools. Continuously research and keep yourself and your stakeholders up to date on new technological trends in this space.
• Build demo and POCs on agentic conversational AI platforms to demonstrate key capability and differentiation.
• Be a hands-on UAT tester to be a proxy for users who use our platform to build conversational AI agent workflows. Oversee product literature and demos.
• Define requirements in the form of PRDs, User stories and Product acceptance criteria documents to be used during PDLC.
• Run and drive scrum meetings, weekly and daily standups as appropriate to ensure on time and high-quality delivery of features and product capabilities.
• Contribute to the vision and strategy of the U-Selfserve product and help define short and long-term roadmap.
• Drive product innovation and differentiation by collaborating effectively with the technology teams.
• Maintain prioritized backlog for your area with strong justification aligned to the overall product strategy and organizational goals.
• Constantly analyze the competitive landscape, run a gap & SWOT analysis, and define the differentiated story for your product.
• Collect and analyze customer feedback and leverage that to drive alignment with the leadership for roadmap changes.
• Support the Sales and Pre-Sales teams to pitch and demo the products to customers and partners.
• Evangelize product for sales, customers, market analysts and media.
• Perform COGs analysis of building new features and work with stakeholders to continually optimize costs to maximize profitability.

Required Skills / Experience

Hiring Range : $186,900 - $257,000 - for Primary Location of USA - CA - Palo Alto. The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference : USA - CA - Palo Alto

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.