Server

JOB DESCRIPTION

[Though this job description defines the primary duties of the position so named, being a small Company, there will be times when team members will be enlisted to address a special need to get the job done.]

Title : Server

Reports to : Direct –Assistant Manager

Secondary – General Manager

Overall Responsibilities :

Provide friendly, responsive service to create an exceptional dining experience for all of our guests, by welcoming and warmly greeting guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes

Specific Duties :

Ø Promote, work, and act in a manner consistent with the mission of Amici

Ø Warmly and graciously greet all guests and seat them at tables or in waiting areas.

Ø Open the front door for guests entering or leaving the restaurant when possible.

Ø Provide guests with menus and inform them of their server's name upon seating.

Ø Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited.

Ø Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating.

Ø Call out name and number of party when tables become available.

Ø Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Ø Answer telephone calls and respond to inquiries or transfer calls.

Ø Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.

Ø Inspect dining and serving areas to ensure cleanliness and proper setup.

Ø Inform guests of establishment specialties and features.

Ø Receive and record guests' dining reservations.

Ø Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

Ø Direct guests to coatrooms and waiting areas such as lounges.

Ø Relay messages to servers and bussers as needed.

Ø Thank guests as they leave and invite them to return.

Ø Attend all scheduled employee meetings and offers suggestions for improvement.

Ø Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.

Ø Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Job Guidelines & Responsibilities

Ø Take and prepare to-go orders.

Ø Operate cash registers to accept payments for food and beverages.

Ø Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

Ø Order or requisition supplies and equipment for tables and serving stations.

Ø Assist with preparing and serving food and beverages.

Tools and Technology

Ø Carbonated beverage dispenser

Ø Cash registers

Ø Commercial use coffee or iced tea makers

Ø Ice dispensers

Ø Non-carbonated beverage dispenser

Ø Personal computers

Ø Pocket calculator

Ø Point-of-sale terminals and workstations

Ø Point-of-sale software (Compris Advanced Manager's Workstation; Compris; Hospitality Control Solutions Aloha Point-of-Sale; ICVERIFY; Intuit QuickBooks Point of Sale; MICROS Systems HSI Profits Series; NCR Advanced Checkout Solution; NCR NeighborhoodPOS; The General Store; ClubSoft Food & Beverage Point of Sale; DataTeam Lunch Express; Dinerware Intuitive Restaurant; Food Service Solutions POSitive ID System; Restaurant Manager)

Ø Special purpose telephones

Ø Touch screen monitors

Ø Calendar and scheduling software

Ø Table management or reservation software (Avenista, GuestBridge Reserve, OpenTable, Reservation)

Ø Office suite software (Microsoft Office)

Ø Operating system software

Ø Spreadsheet software (Microsoft Excel)

Minimum Qualifications

Ø Able to understand and speak using the predominant language of guests.

Ø Able to work in a standing position for long periods of time (up to 5 hours)

Ø Exceptional grooming habits.

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