Deputy Director, Technical Services

Deputy Director, Technical Services

Full-time

Agency : DEPT OF ENVIRONMENT PROTECTION

Job Category : Finance, Accounting, & Procurement

Compensation : USD 84,109 - USD 181,807

Job Description

Note : Only Candidates Serving in the Permanent Civil Service Title of Administrative Manager will be considered for interview. Appointments are subject to OMB Approval. The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and storm water, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system's 2,000 square mile watershed that extends 125 miles north and west of the City. The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. Bureau of Customer Services serves approximately 836,000 customers and generates more than $4 billion of revenue annually. POSITION SUMMARY The Deputy Director of Technical Services is responsible for the strategic oversight and operational management of metering infrastructure contracts. This leadership role includes supervising teams responsible for the execution and coordination of all contractor metering activities, including small meter replacements, large meter replacements, MTU (Meter Transmission Unit) replacements, and pit meter replacements. The Deputy Director is responsible for ensuring that all contractual obligations are met and that contractor work is assigned, reviewed, and paid in accordance with the respective contract and all applicable agency and city policies. The Deputy Director reports to the Director of Technical Services. Key Responsibilities : - Manages a team of ~20 individuals responsible for executing all aspects of the agency's metering contracts. - Collaborate with the Director of Technical Services to align project priorities and resource allocation with bureau objectives. - Ensure quality assurance and control standards are maintained across all metering programs. - Oversees contractor performance, ensuring compliance with contracts, specifications, and service-level agreements. - Develops contractor reporting templates, runs contractor progress meetings, and ensures notes are captured, distributed, and follow up actions are implemented. - Troubleshoots complicated cases to determine appropriate actions that DEP and / or the contractor shall take. - Analyzes program performance metrics, prepares reports, and recommends improvements to enhance efficiency and quality. - Coordinates with Procurement and Legal teams to develop and administer metering-related contracts and bid documents. - Assists in developing and managing project budgets; monitors expenditures and ensures projects stay within financial and timeline constraints. Provides weekly budget update to management team. - Facilitate training and development of team members to ensure technical proficiency and adherence to best practices. - Serve as a liaison within the agency, external contractors, and other stakeholders. - Acts on behalf of the Director of Technical Services in their absence. Desired Skills : - Experience managing vendor contracts, construction schedules, and budget oversight. - Excellent communication, project management, and organizational skills. - Proficiency in using Department of Environmental Protection systems, including Passport, Meter Data Management System, UMAX (Customer information System for Utilities) and ServiceLink. - Understanding of metering systems, technologies (including Meter Transmission Units), and meter replacement strategies. - Field service order review experience in order to review submitted accounts for payment when discussing contractor discrepancies with Technical Services inspectorial staff. This includes specific return issues for safety concerns, Imminent failure, plumbing conditions, etc. Provides resolution on service order direction once a reviewed account is resolved with clerical and inspectorial units. - Understanding of contractor / s customer service systems to review account history.

Qualifications

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical / administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical / administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical / administrative work of more than moderate difficulty; or 3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical / administrative work of more than moderate difficulty; or 4. Education and / or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical / administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.