Customer Service Representative, Per Diem

Customer Service Representative (U)

Location : UHealth Tower

Schedule : PRN, as needed, with alternating weekends.

The Customer Service Representative (U) is responsible for providing the pivotal first impression and setting the tone for the patient, family, or visitor experience. This position is responsible for creating ID badges for all patients families, and visitors upon entering the UHealth hospital lobbies. Customer Service Representative (U) will provide directions as needed, assist with parking validations and assist with any needs of our patients, family, and visitors. Must be friendly, empathic, compassionate, knowledgeable, well-spoken, and continuously customer-oriented.

Core Job Functions :

• Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy regarding HIPAA requirements. All patient information must be kept private, confidential, and secure. All lists, reports, files, and documents must always be properly secured and stored. Interviews should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
• Make safety, customer service, care, and satisfaction the priority in every interaction.
• Responsible for badging all patients, families, and visitors that enter the UHealth hospital.
• Creating an online profile for patients, families, and visitors so their next visit will be entered into the Fast Pass system so we can improve the speediness of issuing badges.
• Adheres to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor to all patients, visitors, and other staff members.
• Act as a point of reference for patients, families, and visitors who need assistance or information and attend to their wishes and requirements.
• Listens carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require.
• Escorts patients or family members when appropriate.
• Assist with wheelchair transportation or anything needed to help our differently-abled patients.
• Verify appointments in EPIC to validate parking.
• Work closely with Public Safety for any patients / visitors who are not permitted to visit the facility and are flagged in our system.
• Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures.
• Cover weekend and / or evening shifts as required.

Core Qualifications :

Minimum Qualifications (Essential Requirements) :

Education :

High School diploma or equivalent

Experience :

Prior Customer Service experience is helpful

Knowledge, Skills, and Attitudes :

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status : Part time

Employee Type : Temporary