Utility Billing Administrator, Operations Officer IV (NCS) - Department of Public Works

Operations Officer IV

This is a non-civil service position. Salary range : $85,660.00 - $136,935.00 annually.

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Job Summary

The Operations Officer IV role is critical in supporting the operations of the Customer Support and Services Division, by providing high level management oversight into the Billing and Collection operations located in the Abel Wolman building. This position is essential for providing high level support and driving innovative strategies that enhance our billing and collection processes. This position reports directly to the Chief of the Customer Support and Service Division at DPW.

Essential Functions

• Directs, plans, coordinates and oversees operations and activities of workers engaged in utility billing, billing adjustments, rates and revenue activities, etc.
• Directs, plans and oversees the daily workflow of the Billing Unit to ensure timely billing of all customers.
• Develop, plan, and implement both long- and short-term goals of CSSD multiple billing units that comprise our billing operations to include water utility billing for multiple local jurisdictions (Balt City, Balt Co, Howard Co, Carroll Co and AA Co), Rates / Revenue and Adjustments. In addition, this role would provide oversight for our collections operation that handle inter-city / agency accounts, delinquent accounts, account escalation to city law department and commercial accounts.
• Coordinate and meet with stakeholders, including city agency partners, business groups, and others to resolve issues.
• Provide input to leadership on operational, budget and policy decisions.
• Maintain compliance with various reports, regulations and policies and procedures ensuring the alignment with the mission of the City of Baltimore, Department of Public Works.
• Acts as a liaison between the customer service department and other units, divisions in the agency.
• Develop and implements quality assurance programs for staff. Provide constructive and timely performance evaluations.
• Coordinates all training, team building, workshops, and professional development for the billing and collection operations.

Minimum Qualifications

Education : Have a bachelor's degree from an accredited college or university.

AND Experience : Have six years of experience in administrative, technical or professional work, one year of which must have included supervision or project management.

OR Equivalency Notes : Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

Additional Information

Background Check : Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and / or Fingerprint screening, and must be successfully completed.

Probation : All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity / expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER