TechOps Lead - Healthcare ApplicationsVirtualVocations • Jacksonville, Florida, United States
TechOps Lead - Healthcare Applications
VirtualVocations • Jacksonville, Florida, United States
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a TechOps Lead (Healthcare Applications).
Key Responsibilities
Manage operational excellence for technology delivery and generate SLA / Operational reports
Drive issue resolution and root cause analysis for incidents in production support
Prioritize daily operational events and manage incidents using service management systems
Required Qualifications
Bachelor's degree in a related field
Minimum of 6 years' experience in a customer-facing production support environment
Strong experience with healthcare payer platforms and service management tools
Experience with SQL and cloud environments (AWS / GCP) is desirable
ITIL certification or strong knowledge of ITIL-based operations
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