Nurse, Licensed Vocational

POSITION TITLE : JOB CLASSIFICATION :

ECM Lead Care Manager NON-EXEMPT

TITLE OF IMMEDIATE SUPERVISOR :

Chief Operations Officer - Primary Care

DIVISION :

COMMUNITY CARE CLINIC

POSITION OBJECTIVE / SUMMARY :

The ECM (Enhanced Care Management) Lead Care Manager will outreach and enroll clients in enhanced care management and be responsible for overseeing the development and implementation of comprehensive care plans for high-need, high-risk patients within the ECM program. They will work with leadership, providers and managed care to determine the needs of high acuity, vulnerable patients and provide basic housing assistance and patient-tailored intensive case-management, developing a care / service plan, providing linkages to medical, psychiatric, social, educational and other services as needed. This role will coordinate care activities, collaborate with interdisciplinary teams and ensure optimal care delivery to improve patient outcomes. They will also collaborate with the Community Supports Program staff to provide team-based, patient-centered care management for homeless and at-risk of homelessness patients. They will work with medical / behavioral providers and patients to implement and perpetuate treatment and chronic disease self-management for patients enrolled in ECM within as well as outside of the clinic. They will develop and maintain Care Management Plans and review with the ECM team for compliance. The ECM Lead Care Manager will act as a point of contact for both patients and healthcare providers, ensuring that the care management process is efficient, effective and compliant with applicable regulations.

MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION :

• Bachelor's degree in Nursing, Social Work, Public Health, Healthcare Administration, or a related field.
• Current and valid licensure as a Licensed Vocational Nurse (LVN).
• Minimum of 5 years of experience in care management preferred.
• Previous experience with ECM, complex care management, or clinic setting preferred.
• Strong knowledge of healthcare delivery systems, care coordination, and patient advocacy.
• Excellent decision making and problem-solving ability.
• Excellent analytical skills required.
• Must be organized and detail oriented.
• Good verbal and written communication, interpersonal skills.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams and patients.
• Ability to manage multiple priorities, meet deadlines, and handle complex situations.
• Proficient in the use of electronic health records (EHR) and care management software.

GENERAL STATEMENT OF FUNCTIONS :