Field Service Engineer (MS) Southeast PA

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)

Job Description

When you join us at Thermo Fisher Scientific youll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and chances to create significant contributions to the world.

Division

Unity Lab Services a part of Thermo Fisher Scientific provides integrated solutions instrument and enterprise services to our customers. The Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management including but not limited to : installation repair preventative maintenance and instrument qualification.

How You Will Make an Impact : Field Service Engineers provide technical support and assistance ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs ensuring customer satisfaction and product efficiency.

Key Responsibilities :

• Carry out Installation maintenance and training of Chromatography and Mass Spectrometry product in a professional reliable and customer-orientated manner
• Responsibility for meeting customer SLA and internal KPI objectives
• Ensuring customer satisfaction in all aspects of services provided
• Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness
• Assist the Commercial Team with technical information training and demonstrations
• Accurately document field service activities including installation report and service work report and timely submit through the required system

Minimum Education & Experience

Knowledge Skills Abilities

Physical Requirements / Work Environment

Benefits

We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!

Key Skills

MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1