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Technical Content Designer
Technical Content DesignerTekWissen LLC • Shelton, Connecticut, USA
Technical Content Designer

Technical Content Designer

TekWissen LLC • Shelton, Connecticut, USA
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  • [job_card.full_time]
  • [job_card.temporary]
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Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in analytical testing deliver a comprehensive portfolio of complete solutions - systems software consumables and on-site and online services - with one overarching purpose : to help make the world healthier cleaner and more sustainable.

Job Title : Technical Content Designer

Duration : 6 Months

Location : Shelton CT 06484

Job Type : Temporary Assignment

Work Type : Hybrid 3 days on site

Job Description : Summary :

  • The client is seeking a visionary technical communicator who is passionate about clear communication and creating exceptional customer experiences.
  • Youll revolutionize how customers interact with our product information by integrating modern technology into every step of content creation.
  • Your focus will be on developing intuitive web-based help content that empowers users to effectively utilize our laboratory instrument systems.
  • If youre ready to shape the future of content excellence in a dynamic scientific and engineering environment we encourage you to apply.

Responsibilities :

  • Design and develop intuitive technical content for web-based customer-facing help which enables customers to effectively use our portfolio of laboratory instrument systems applying strong UI / UX design principles.
  • Apply processes for modular single-sourced content creation leveraging MadCap Flare authoring environment.
  • Design content based on user learning principles ensuring information is easily accessible intuitive and highly effective for the target audience.
  • Create new high-quality technical content which targets multiple user personas ensuring clarity accuracy and completeness.
  • Ensure the help product adheres to established brand guidelines style guides and internal standards.
  • Leverage user feedback for continuous improvement leading analytical and iterative content development cycles.
  • Collaborate with global cross-functional teams ensuring effective communication and coordination directly in step with the product development lifecycle.

    • Basic Qualifications

  • Bachelors degree required in Technical Communication or a science / engineering related discipline.
  • Demonstrated proficiency in HTML and XML authoring with a strong understanding of modular content and single-sourcing methodologies.
  • Mid to expert level experience using MadCap Flare and the associated suite of products.
  • Ability to integrate and optimize the use of AI within technical communication workflows.
  • Strong UI / UX design principles with an emphasis on creating intuitive engaging and accessible user experiences.
  • Familiarity with embedding multimedia into web-based help content.
  • Experience implementing meta tags and structured content focused on providing key information to an AI chatbot.
  • Demonstrated ability to work cross-functionally and collaboratively in a global fast-paced environment.
  • Exceptional time management and organization skills with proficiency managing and tracking projects using Jira.
  • Highly detail oriented with excellent problem solving and communication skills.
  • Native level fluency in written and spoken English.

    • Must Haves

  • 7-10 years experience in a relevant area
  • Flexible on HTML open to someone with modern tech writing tools should be ok (not software development)
  • MADcap Flare (Strong proficiency in Madcap Flare)
  • Intermediate Jira skills (used daily to access assignments)
  • Strong communication skills orally verbally and written (ENGLISH)

    • Nice to haves

  • Experience creating documentation specifically for an AI chat bot
  • Strong Requirements gathering

    • TekWissen Group is an equal opportunity employer supporting workforce diversity.

    Key Skills

    Compliance Management,Information Management,Proofreading,Social Intelligence,Content Quality,Factual Information,Video Packages,Conduct Interviews,Records Management,Creative Content,Editorials,News Stories,Newsgathering,Content Reviews

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Technical Designer • Shelton, Connecticut, USA

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