Family Shelter Front Desk (Days)

Front Desk Team Member

The Front Desk team serves as the first point of contact for participants, visitors, and community partners at Just Compassion's 50-unit family shelter in Gresham, OR. This position is responsible for maintaining a welcoming, safe, and trauma-informed reception area while performing administrative and data entry tasks to support overall shelter operations. The Front Desk team balances hospitality and administrative responsibilities, ensuring that all participants receive professional, compassionate service and that essential data (including entries into HMIS and internal systems) are completed accurately and timely.

Essential Duties and Responsibilities :

Reception and Guest Services :

• Greet and assist all visitors, participants, and partners in a professional, trauma-informed, and welcoming manner.
• Answer and route phone calls, emails, and in-person inquiries to appropriate staff.
• Monitor entry and exit activity to maintain building security and ensure only authorized individuals access the facility.
• Maintain sign-in logs for participants, guests, and service providers.

Administrative and Data Entry :

Facility and Safety Support :

Collaboration and Team Support :

Qualifications : Required :

Preferred :