WAH Customer Service Agent

divh2Work-at-Home (WaH) Customer Service Agent / h2pMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. / ppWe are hiring Work-at-Home (WAH) Customer Service Agents to provide friendly and efficient support to customers from a remote location. This role is perfect for individuals who are empathetic, patient, and enjoy solving problems while working independently. / ppTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. / ph2Position Responsibilities / h2pKey Responsibilities : / pulliRespond to customer inquiries via phone, email, or chat. / liliProvide accurate information about products, services, and policies. / liliResolve customer complaints and escalate issues when necessary. / liliMaintain detailed records of customer interactions. / liliMeet performance metrics including response time and customer satisfaction. / li / ulh2Candidate Qualifications / h2pAll positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities : / pulliMust be 18 years or older. / liliHigh school diploma or equivalent required. / liliPrevious customer service or call center experience preferred. / liliStrong communication and interpersonal skills. / liliAbility to work independently in a remote setting. / liliReliable internet connection and a quiet workspace. / li / ulh2Conditions of Employment / h2pAll MCI Locations : / pulliMust be authorized to work in the country where the job is based. / li / ulpSubject to the program and location of the position : / pulliMust be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results. / liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) / li / ulh2Compensation Details / h2pWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? / ppAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. / ppWhat You Can Expect from MCI : / ppWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy : / pulliPaid Time Off : Earn PTO and paid holidays to take the time you need. / liliHealth Benefits : Full-time employees are eligible for supplemental health coverage through Blue Cross. / liliLife Insurance : Access life insurance options to safeguard your loved ones. / liliSupplemental Insurance : Accident and critical illness insurance / liliCareer Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities. / liliPaid Training : Learn new skills while earning a paycheck. / liliFun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement. / liliCasual Dress Code : Be comfortable while you work. / li / ulpCompensation Benefits that Fit Your Life / ppMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same : rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. / ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! / ph2Physical Requirements / h2pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. / ph2Reasonable Accommodation / h2pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. / ph2Diversity and Equality / h2pAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCIs commitment to a diverse and equal opportunity work environment. / ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. / ppMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. / ph2About MCI (Parent Company) / h2pMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. / ppIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazines List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. / ppDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands : MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. / ph2Disclaimer / h2pThe purpose of the above job description is to provide potential candidates with a general overview of the role. Its not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You / p / div