Implementation Partner Lead

Implementation Partner Lead

Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.

At Deputy, were improving the world of work, one shift at a time, for 80% of the worlds workforce : hourly workers. These are the dedicated employees who keep our world running from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.

We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working.

If youre passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!

The Role

We are seeking a highly motivated and experienced Partner Delivery Operations Lead to drive the successful global scaling of our implementation partner ecosystem. This is a critical, high-impact individual contributor role responsible for the entire partner lifecycle, from initial onboarding and enablement to ensuring operational excellence, profitability, and exceptional customer (and partner) satisfaction across our professional services engagements.

The ideal candidate has a deep background in managing and scaling partner programs, particularly for Professional Services within a high-growth SaaS environment. You will be the linchpin connecting our internal teams with our delivery partners, acting as both an operational expert and the primary point of escalation.

Responsibilities

Operational Excellence & Program Management

• Global Partner Onboarding & Enablement : Design, implement, and manage a structured, repeatable process for partner onboarding, certification, and ongoing training for implementation teams globally.
• Process Optimization : Develop and refine standardized operational workflows, tools, and playbooks to ensure consistent, high-quality service delivery across all global partners.
• Performance Monitoring : Define, track, and report on key performance indicators (KPIs) related to partner utilization, project delivery timeliness, quality, and adherence to established operational standards.
• Escalation Management : Serve as the first point of contact and primary escalation path for operational and delivery issues that arise within partner-led projects, driving rapid and effective resolution.

Partner P&L and Profitability

Partner and Customer Satisfaction (CSAT)

Skills & Experience

What makes you a great fit

You thrive in an ambiguous, fast-paced environment and possess a strong bias for action. You are not afraid to roll up your sleeves to handle an operational task or complex escalation. You view profitability and operational efficiency not just as metrics, but as fundamental principles for sustainable growth and a healthy partner ecosystem.

Employee Perks

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.

#LI-Hybrid

PIcc0fb95dacf3-30511-39147930