Commercial Account Manager

Job Description

Job Description

About Our Company

Since 1980, we've grown to become San Diego's largest family-owned and operated full-service residential and commercial plumber company. We specialize in plumbing, heating, and air conditioning, restoration and flood, reconstruction, and lining services. As part of our Bill Howe team, you'll work within a fun and supportive culture where your voice matters. We focus on legendary customer service and take pride and great care in every service we provide to our customers and their families, the Bill HOWE Way.

Vision Statement : Be the leader in the Home Services industry in Southern California. Customers call because Bill Howe is 100% trustworthy and the best at providing legendary customer care. Employees experience lasting careers. Positively impact the local communities we serve and put people before profits

Mission Statement : We stand behind our reputation and guarantees, providing a Bill Howe customer experience that is reliable, positive, and top tier. We are ethical and fair with every customer and work to make things right if something goes wrong. We offer peace of mind to San Diego, knowing that we are available for all of its plumbing, heating & air, and flood & restoration needs 24 / 7 / 365.

Workplace Values

The Commercial Lining Account Manager will be expected to operate in line with our workplace core values which are :

The Bill H.O.W.E Way

Heart : Fiercely committed to the needs of our employees, communities, and customers

Opportunity : Focused on building career paths, promoting from within, and offering competitive training and educational opportunities

World-Class : The BEST at what we do

Ethical : Transparent, fair, and ethical

Job Summary

The Commercial Lining Account Manager is responsible for developing and maintaining strong relationships with commercial clients while managing all aspects of the sales and service process for epoxy lining projects. This role combines business development, estimating, project coordination, and customer relationship management to ensure exceptional service delivery and long-term client satisfaction. The ideal candidate will have a solid understanding of the commercial sales process, and be skilled at identifying client needs, coordinating project details, and providing tailored solutions that uphold the Bill Howe standard of excellence.

A solid understanding of the plumbing and building trades is not required, but is preferred.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following :

• Manage and grow a portfolio of commercial lining accounts through excellent service and consistent communication.
• Develop new business by identifying, pursuing, and closing commercial opportunities within the greater San Diego area, California and beyond.
• Conduct job walks, prepare detailed estimates, and coordinate with field teams and management to ensure accurate scope and execution.
• Schedule, coordinate and present at meetings with commercial customers and decision makers at their availability.
• Serve as the primary point of contact for commercial clients, providing updates, resolving issues, understanding and communicating scheduling, and maintaining strong B2B relationships.
• Evaluate business processes and contribute to structured workflow improvements across the lining division.
• Analyze project information, customer coordination, company policies, and procedures to identify and apply effective project strategies.
• Formulate creative solutions to unique or evolving customer and operational challenges.
• Accurately maintain records, proposals, and client documentation via software, from initial contact through project completion.
• Manage workload priorities and multiple projects simultaneously, meeting deadlines and goals with minimal supervision.
• Collaborate with team members to foster a positive, efficient, and service-oriented work environment.
• Exercise sound, independent judgment and respond quickly to urgent or emergency client needs.
• Identify market trends and evaluate potential commercial clients to determine the best use of marketing budgets and outreach resources.
• Other duties as assigned

Minimum Qualifications

Experience

Physical Demands and Work Environment