Spanish Speaking Customer Service for Logistics & Supply Chain industry

Spanish Speaking Customer Service Role

Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language abroad, is excited to announce an opportunity for a Spanish Speaking Customer Service role within the Logistics & Supply Chain industry. With specialization across diverse sectors, including social media, gaming, healthcare, retail & e-retail, and more, we pride ourselves on our ability to connect exceptional candidates with top employers worldwide. We are committed to helping individuals find their ideal positions abroad, and this role represents an incredible chance to blend your customer service skills with the exciting field of logistics and supply chain management while operating in a bilingual environment. If you are enthusiastic about providing outstanding support to Spanish-speaking clients and navigating the dynamic world of logistics, we want to hear from you!

Responsibilities

• Manage incoming customer service inquiries in Spanish and English regarding logistics and supply chain processes.
• Provide detailed information about services, shipment status, and custom regulations to clients.
• Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
• Coordinate with logistics teams to ensure timely response and follow-up on all inquiries.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Assist with order processing and shipment tracking, ensuring clear communication with clients.
• Work closely with the sales team to identify opportunities for service improvements.