Director, Vendor Performance Management (Cox Automotive Fleet Client Solutions a

Director, Vendor Performance Management

Preferred locations for this position are Cherryville, NC; Indianapolis, IN; or Atlanta, GA. However, candidates in other locations will be considered with an increased travel requirement of up to 35%. The Director, Vendor Performance Management leads the strategic development and operational execution of Cox Automotive's Service Provider Network (SPN), a critical component of the Mobility division. This role is responsible for shaping and scaling a digitally connected, data-driven service ecosystem that supports nationwide vendor relationships, ensures compliance, and delivers exceptional client experiences. The Director will drive innovation in service delivery, optimize vendor management, and lead cross-functional initiatives to elevate operational efficiency and customer satisfaction.

Responsibilities :

• Define and execute the long-term vision for SPN operations, aligning with broader organizational goals.
• Lead transformation initiatives to evolve SPN into a high-growth, scalable model using proprietary fleet technology and automated service platforms.
• Serve as the executive sponsor for service provider advocacy, representing the voice of the provider at the highest levels of the organization.
• Develop and implement a comprehensive performance management framework for service providers, including setting clear KPIs, service standards, and compliance requirements.
• Regularly assess service provider performance using data-driven analytics, customer feedback, and operational metrics; identify underperforming vendors and initiate corrective action plans.
• Facilitate quarterly and annual performance reviews with service providers, ensuring alignment with organizational goals and continuous improvement initiatives.
• Recognize and reward high-performing service providers, fostering a culture of excellence and partnership across the network.
• Oversee day-to-day SPN operations including vendor onboarding, insurance compliance, dispute resolution, and service delivery.
• Collaborate with internal teams (Product, Sales, Finance, Customer Care) to ensure seamless integration and execution of SPN services.
• Lead resolution of complex vendor issues, ensuring root cause analysis and sustainable solutions.
• Act as a trusted advisor to business executives and external partners, driving by-in and strategic alignment.
• Manage and mentor a team of SPN specialists and operational staff, fostering a culture of innovation, accountability, and continuous improvement.
• Oversee budget planning and resource allocation for SPN operations. Ensure profitability and operational efficiency across legacy and new service provider engagements.

Required Experience & Specialized Knowledge and Skills :