Incident Management Specialist

A company is looking for a Specialist in CXSO Incident Management.

Key Responsibilities

Oversee incident management and advocate for customer experience across the organization

Facilitate ticket management, including tracking, follow-up, and communication for escalations

Monitor customer care performance and prepare performance reports for analysis

Required Qualifications, Training, and Education

High School Diploma or GED required

2-5 years of relevant work experience

Understanding of incident management processes

Experience with data analysis and reporting

Ability to work variable schedules, including nights and weekends