Must be able to commute daily (onsite attendance required daily). Not a remote position.
Experience
Minimum 1-2 years in Accounts Receivable and/or Collections
Proven experience managing open invoices and customer payment cycles
High school Diploma or Equivalent
Systems & Technical Skills
Experience with D365 Finance & Operations preferred (or similar ERPs: SAP, Oracle, NetSuite, etc.)
Strong ability to document collection activity directly in the ERP
Skilled in Excel for aging reviews, account tracking, and reporting
Collections & Communication Skills
Experience making outbound collection calls to customers
Professional and confident in resolving payment issues
Timely and accurate in responding to customer and internal emails
Able to manage a portfolio of accounts and prioritize collections efforts
Problem Solving & Escalations
Strong problem-solving skills to identify root causes of delinquency
Ability to handle account disputes and work cross-functionally toward resolution
Knows when and how to appropriately escalate high-risk accounts, non-payment, or billing concerns to leadership
Work Habits & Documentation
Consistently adds detailed notes on customer interactions and follow-ups
Able to follow procedures and escalation workflows
Can work independently once trained while staying aligned with team priorities
Professional Expectations
Must have a go-getter attitude and strong team spirit
Positive, proactive mindset with willingness to support the broader AR function
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