Security Associate / Customer Service Greeter

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

WAGE RANGE : $23.00-$27.00 PER HOUR

Help Keep Our Stores Safe and Welcoming

As a Crossroads Security Floor Associate, youll help provide a safe working environment for our teams and a positive shopping experience for our customers. Crossroads locations are fast-paced lively second-hand clothing retail stores where customers buy and sell their gently used fashion.

What youll do :

You will balance keeping Crossroads secure and safe while also acting as a welcoming presence and guide to our guests as they come in the front door. Exceptional customer service and good judgment are a must. Some experience in loss prevention and de-escalation techniques is preferred.

You are :

• Experienced . Youre a pro at providing un-armed surveillance.
• Team-oriented. Youre a people-person who loves working as a team.
• Compassionate. You embody our core values of service, inclusion and education and take a human-centered approach when resolving conflict.
• A Problem-solver . You are quick to come up with solutions when issues arise.
• Calm + Friendly. You have a calm but focused presence. Youll be the first and last person our customers see, setting the tone for their experience with our brand.
• Respectful . You understand professional boundaries in the workplace.

You will :

• Provide a physical, yet friendly, presence . You will offer security support at all times while providing genuine hospitality and warmth.
• Welcome customers . You will welcome, direct, and educate customers.
• Anticipate + Respond. You will work to de-escalate any disruptive incidents in collaboration with your leadership team.
• Be a team-player. You will communicate well with all staff to deliver the best customer experience possible.
• Assist on the floor. You may be tasked with keeping the sales floor clean and tidy during downtime, or with putting clothes out on the sales floor.

Perks : Health + Wellbeing

We will :

• Support your wellbeing . We care about our employees holistically and offer sick paid time off. Sick time accrues at a rate of 1 hour for every 30 hours worked which, if you work 40 hours a week, comes to about 8.5 days a year.
• Prioritize health & wellness for all . We offer medical, dental, and vision insurance for ALL employees who work at least 20 hours a week!
• Offer additional support for your life outside work. We have an Employee Assistance Program (EAP) that provides FREE mental health, financial, legal, and other life event advisory services for all employees.

Work / Life Harmony

We will :

• Encourage you to live your best life by taking vacation time! Based on how many hours you work, you can accrue up to 5 vacation days in the first year.
• Give you incentives when you work during the holidays. We give you time and a half pay for select holidays throughout the year, and our stores are closed on Thanksgiving and Christmas.
• Encourage work / life balance . We offer flexible scheduling and liveable hours so that you can meet work & life needs. There are no graveyard or overnight shifts at Crossroads!

Financial Health

We will :

• Contribute to your 401(k) . Free money? Well match up to 6% of your contribution as soon as you are eligible! We offer both a Roth and traditional 401(k).
• Offer a generous discount on all merchandise including luxury consignment pieces- shop where you work!
• Be Transparent. We always advertise pay for positions. We believe in pay equity.
• Offer Earned Wage Access. Need money before payday? Youll be able to access pay as you earn it through our partner app ZayZoon.
• Offer Commuter Benefits. Take public transit? We pay for ALL public transit commuter expenses (both work and personal) through the ORCA passport.

Growth + Development

We will :

• Empower you . Our Employee Resource Group (ERG) gives you a seat (and a voice) at the table. They meet monthly to discuss how we can shape the company through a diverse lens and meet our DEI commitments. Youll also participate in a quarterly Security Virtual Meeting where youll be able to share ideas and learn alongside fellow security employees from stores across the country!
• Celebrate with you . Well provide you with many opportunities to bond with your team as you celebrate successes together.
• Equip you with the tools to be successful . As you onboard & throughout your career, our training programs will set you up to win.

Minimum Requirements :

• Prior experience in security (1 year+)
• Must be authorized to work in the United States.

About Crossroads

One of the first companies to pioneer secondhand clothing as an alternative to traditional retail, Crossroads Trading has been buying, selling, and consigning name brand and designer clothing in a friendly, fun, and fashionable atmosphere since 1991.

Since opening the doors of its first location in the heart of San Franciscos Fillmore District, Crossroads has expanded over time to 39 retail locations spanning Northern and Southern California, Chicago, Seattle, Portland, Denver, New York, Houston, and Dallas. And in recent years, we have added Sell-By-Mail and Concierge programs to provide convenient new ways for fashionable and eco-conscious customers to sell their gently used clothing.

Crossroads has been featured in Harpers Bazaar, Teen Vogue, and LA Mag, and is widely recognized as an industry leader in the resale revolution.

If you like working in a fun, positive environment, youll enjoy a career with us!