Manager Application Development & Support

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Job Description

SUMMARY

The IT CSS Application Development Manager is responsible for the leadership and management of technical resources who provide Mainframe application support and development. This position is responsible for overseeing the development and support of new and existing applications. Responsible for managing customer expectations, ensuring process adherence, providing quick timely response to user requests for operational or technology improvements, and act as a user advocate to other internal / external IT teams. This position may be called on to provide a level of project management for single or multiple projects and / or perform a vendor management role with third party service providers.

ESSENTIAL FUNCTIONS

The IT CSS Application Development Manager provides operational leadership, guidance and financial oversight for the IT CSS Application Development team responsible for the solutioning and development business needs

Interacts with business management and end users by establishing relationships with key individuals at the account and their client

Oversees the system applications in an assigned area to ensure optimum performance.

Ensures the success of new development efforts, enhancements and efficiency of existing system applications.

Conducts system audits of technology implemented to verify application results

Ensures all development projects are within scope, budget, objectives, schedules and resources for the respective group.

Achieves accuracy, quality, timeliness and user satisfaction by managing the prescribed software development life cycle.

Works with management on strategic planning, identifying new systems applications projects and establishing priorities

Responsible for the establishment and support of the applications development environment, including but not limited to methodology, standards, tools, performance criteria and design principles

Enhances operating efficiencies and metrics, improves customer satisfaction and improves financial performance

Coaches and counsels employees on performance, sets performance standards, recommends pay actions and responsible for other HR actions

ADDITIONAL RESPONSIBILITIES

Performs other duties as assigned.

EDUCATION

Bachelor's degree Computer Science, Business Management, Engineering or related field.

Master's degree MBA a plus preferred.

EXPERIENCE

Seven (7) years or more experience Minimum of 7 years of progressively responsible, comprehensive experience in Application Development and IT Project Management.

SKILLS

Possess strong leadership and mentoring skills with the ability to lead, train and develop a self directed workforce, including effective delegation skills and ability to manage assigned responsibilities

Superior interpersonal skills, including excellent written and verbal communication skills with the ability to interact effectively with all levels of personnel. Ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding

Effectively and clearly communicate to the end-user community, tailoring the communication style / method to the specific need and be able to discuss technical solutions in a non-technical manner

Strong analytical / technical and problem solving / troubleshooting skills.

Demonstrated successfully implementing change / improvements

Strong sense of personal accountability and a proven track record of achieving desired results

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

Ability to work independently and as member of a team

Flexibility to operate and self-driven to excel in a fast-paced environment. Works well under pressure, successfully meets schedules, works independently while interacting with personnel from differing groups and management levels to produce high-quality work

Capable of multi-tasking, highly organized with strong time management skills

Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track record

Build consensus, identify group conflict, facilitate resolution and successfully perform in a collaborative environment

Define new operational models and procedures and work with metrics

Work with reporting systems to pull data for analysis and decision making

Detail oriented with excellent follow-up practices

KNOWLEDGE

Knowledge of full software development life cycle.; intermediate level. Knowledge of SFDC Sales / Service / Experience Cloud, data architecture, security, integrations, Apex, Lightning, LWC, and platform development.

Extensive technical and professional knowledge; expert level.

Knowledge of programming languages (COBOL) and Mainframe systems (DB2, IMS); intermediate level.

Awareness of programming standards and protocols; intermediate level.

Excellent knowledge of program coding techniques, file access methods, testing techniques and documentation methods; advanced level.

Knowledge of architecture and infrastructure required to support Mainframe applications; intermediate level.

LICENSES

TRAVEL

Job Category :

Application Development, Delivery & Support

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and / or long-term incentive plan based on the level and / or type. Compensation ranges for the position are below :

Pay Type

Salaried

Minimum Pay Range : $130,000.00

Maximum Pay Range : $140,000.00

Benefits Information :

For all Full-time positions only

: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and / or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants :

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During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through

www.ryder.com / careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at

careers@ryder.com

or 800-793-3754.

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